Kenzie Mayer Email & Phone Number

Charlotte, NC, US

-Ongoing QA monitoring following the development and initiation of a QA Process across newly launched customer portfolio, managing over 140 unique configurations for over 80 customers-Execute preliminary troubleshooting and debugging procedures to investigate and escalate any discrepancies or irregularities in claim submissions and processing to relevant.

-Ensured providers bill according to internal policies and procedures, seeking out education opportunities and escalating pain points-Lead implementation and monitoring of fraud, waste, and abuse dashboards-Audited customer configurations to ensure billing and client experience is consistent with existing contracts-Revamped client charge dispute process.

Palo Alto, California, United States

-Maintain responsibilities of Financial Analyst role, with increasing complexity of relationships and a higher number of prospects

Palo Alto, California

-Coordinated annual reviews, documentation, financial analysis, and risk rating for a portfolio with over $250M in credit exposure-Collaborated with credit, sales, compliance, and advisory teams to carry a deal from prospect stage through post-booking-Analyzed financial and operational performance to proactively identify credit issues or challenges in.

Charlotte, North Carolina Area

-Completed the 6-month Financial Analyst training program in the Development Hub, focusing on credit fundamentals, risk identification and mitigation, and financial analysis-Conducted due diligence, provided credit recommendations, and finalized 12 underwriting reports for a wide portfolio of customers, including Real Estate deals-Actively participated in.

Santa Clara University

-Responsible for overseeing 45,000 square foot facility, the campus program, other staff, and campus security during early morning, late night, and weekend hours-Enforce facility policies and guidelines through hourly rounds -Resolve patron disputes and provide detailed facility information-Increasing leadership skills and effective communication with.

Palo Alto, California

-Spearheaded prospecting efforts of over 250 prospects and orchestrated presentation and training collateral with remote team, providing guidelines for future efforts-Developed lease analysis for top real estate client with $60MM in loans over 7 properties-Balanced sales, analytical, and technical projects to assist all team members in the Middle Market.

-Coordinated with a small group on projects and website feedback in early stages of company to determine strategic goals and website organization-Contributed over 300 mental health providers across 5 databases-Developed and furthered knowledge within the psychology field

Santa Clara University

-Provided members and guests with access to the facilities and equipment-Served as the face and information center for the Recreation Center-Enhanced interpersonal skills by communicating with peer staff members and patrons

Santa Clara, California

-Mentored a group of 15 first-year business students with topics such as business and university core requirements, course registration, campus resources, and other academic questions-Selected through competitive process to represente Leavey School of Business at campus events

Santa Clara University Chapter

-Wrote 3-4 articles per month on WordPress for the Santa Clara chapter of the national food blog-Actively participated in weekly brainstorming meetings, on-campus Spoon events, and promotion of the chapter on social media

San Francisco Bay Area

-Customized customer interactions due to niche market-Demonstrated responsibility with opening and closing store as well as assisting in training of new employees-Operated transactions, product orders, inventory lists, and shipment details-Identified different skill sets to work both during summer hours and the holiday rush

San Francisco Bay Area

-Established a master Excel list for 15 marketing projects and collateral-Proofread, revised, wrote, and collaborated on website content, company brochures, and blog posts to create uniformity in style and composition-Gained communication and teamwork skills through interviews of the department heads of the practice groups

San Francisco Bay Area

-Assisted customers with book suggestions, inventory checks, and special orders-Maintained organized and tidy store front

Bachelor Of Science - Bs, Finance, Psychology

Activities and Societies: SEEDS (Students Employees Engaging in Discussions on Sustainability), The Freedom Project, National Alliance on.

High School Diploma, 4.02

Activities and Societies: Varsity Lacrosse, STEM Club, Open House Ambassador, Strength Training