Business Growth:• Contribute to business growth.• Introduce efficient business operations software.• Implemented design and service for arnlawcorp.ca.Client Service Excellence:• Introduce Square technology for quick, client-preferred payments.• Provided colleagues with training on Square usage.• Ensured efficient client service for arnlawcorp.ca.Confidentiality and IT Support:• Handle sensitive information with integrity.• Prevent breaches of confidentiality.• Provide comprehensive IT support and training to the business.

• Successfully convey continuous saving advancements and company strategies to all colleagues and clients• Advise and appoint clients using company knowledge to meet their specific needs• Manage client accounts while making adjustments accordingly to ensure discretion and confidentiality • Connect clients to the appropriate product to serve their interests/needs by staying up to date with past and present product(s)• Uphold company-specific policies to meet company standards and provincial COVID regulations• Engage and maintain relationships with a diverse clientele such as everyday consumers, small businesses, and corporate clients

• Hiring, screening, and training new employees to meet company standards and goals• Maintaining a clean and organized storage area for new and current product daily• Tracking shipment periods: receiving and returning product in an orderly manner to ensure all product is processed appropriately• Continuous engagement with staff to regulate a safe and productive work environment• Knowledge of using D365 to create, organize and locate inventory with license plates in multiple warehouses

• Effectively communicated ongoing promotions and company policies to all team members and customers• Ensured customer satisfaction by proposing actions for positive outcomes• Coordinated curb-side orders effectively and efficiently to meet company standards and provincial covid regulations• Corresponded with various company representatives to ensure all mobile activations and issues are addressed in a timely fashion

• Package and ship third-party products efficiently to meet product release deadlines• Moved finished product to designated areas ready for transfer in a timely fashion• Ensured all products met company standards (i.e. no damages, missing parts, etc.) during packaging to provide high quality service