Responsible for overseeing the maintenance of networks, hardware,and software in the organization. This included the design,implementation, and maintenance of computer networks andcommunication systems. Provided customer and networkadministration services, which included managing user accounts,configuring and deploying software, and setting up email and othernetwork-related services. Ensured network and software systemswere running efficiently. Responsible for monitoring and optimizingnetwork performance, identifying and addressing potential securityissues, and ensuring that system backups were performed regularly.

Responsible for performing help desk operations for over 800 endusers on both classified and unclassified military networkcommunications. Conducted research, troubleshooting , and resolvedcomplex problems. In addition, ensured proper installation andmaintenance of IT resources such as ethernet cables, operatingsystems, and software. Provided training to users on how to correctlyuse the hardware or software as well as the importance of informationassurance. Performed numerous daily ticket routing, creation, andincident resolution actions utilizing Remedy.

Responsible for managing network topologies and integrating theminto no-fail scenarios utilizing next-gen technologies from leadingmanufacturers such as L3Harris, Thales, Starlink, Cisco, and NETGEAR.Additionally, managed a team of five personnel and oversawInformation Systems for a large organization of over 700 personnelwhile also supervising an equipment inventory valued at over $2.5million, consisting of satellite, solar, and radio-frequencycommunication systems.