Keoni-Jon Pasquale Email and Phone Number

Life Insurance Agent and Benefits Representative protecting families and their legacy

Working with some of the most brilliant minds to keep the world Adventurous Forever.

Store Lead - San Diego• Led the flagship storefront in the premiere San Diego retail company through multiple operating models; delivery, curb-front, and in-store sales while maintaining health and safety for March and Ash customers and 130+ team members.• Trained and developed over 30+ team members that went on to support the growing fleet of over 7 store openings in a span of 3 years.• Operational duties of opening and closing store daily. Led the top accuracy on cash handling, inventory control, and employee engagement on leadership reports.• Maintained relationships with vendors, brand ambassadors, and suppliers, resulting in high retention of critical relationships, and balancing schedules of events and meetings.• Troubleshoot point of sale hardware and software using iOS Troubleshooting techniques resulting in uninterrupted business and high operational excellence.Driver Operations - San Diego, CA.• Performed daily vehicle inspections to ensure driver safety, and vehicle fleet is maintained within established standards set forth by California DMV and vehicle manufacturers.• Maintained top accuracy of customer orders and ensured deliveries were completed within a timely manner.• Inspected and procured multiple vehicles, growing delivery fleet by 40% while maintaining top vehicle safety standards.

Apple Certified Mac and iOS Technician responsible for troubleshooting all Apple hardware, software, andservices in the busiest Genius Bar on the western coast of United States.• Repaired relationship with Apple product customers solving 4-6 issues per hour while maintainingtop customer satisfaction scores (Net Promoter Score).• Mentored and trained new team members developing skills in sales, troubleshooting, and hardwarerepair.• Maintained top Same-Unit Repair (SUR) scores leading to high customer satisfaction, lowercompany costs, and aligned with environmental company efforts.• Reputation for high quality standards that encourages team excellence, collaboration, and action.