• Completed courses for Agile Methodologies, SAP S/4HANA, and Software Engineering• Worked under guidance of experienced professionals to learn trade best practices and techniques.• Demonstrate eagerness to learn by asking questions and seeking clarification when necessary.• Collaborated with fellow apprentices on assignments, honing teamwork, and communication skills.• Hones strong communication, problem-solving and organizational skills while completing tasks and working with team.• Completed assigned tasks efficiently and accurately, contributing to overall project success.

• Utilized Microsoft Office Word and Excel for creating family newsletters, documentations and family budgets.• Conducted extensive online research to make informed decisions related to family activities, health and education all while staying updated on educational resources, technology updates, and events.• Managed family schedules and communication efficiently through Microsoft Outlook calendar and email correspondence. I coordinated weekly playdates, monthly Parent Committee meetings, extracurricular activities, and much more for effective communication and organization.• Demonstrated proficiency in safe in safe and secure online researching by comparing products and services online.• Resolved minor tech issues within the household, such as software updates, printer or Wi-fi connectivity, and device set up.• Actively pursued online courses and educational content to improve personal skills. I completed a 10 week advanced IT Program called Customer User Support Specialist program obtaining soft certifications for CompTIA A+, Network+, and Security+ and hold my ITIL Certification. I am also actively enrolled at Western Governors University in progress to receive my Bachelor of Science degree in Information Technology minoring in Cloud Computing. So far with a total of 51 credits.• Maintained accurate records of family finances, medical histories, and educational milestones through meticulous data entry, ensuring the organization and security of personal data.

-Use Advisor360 system to open Case Manager and NFS and NFA Accounts to open client cases for editing.-Complete over 150 cases daily by reviewing, verifying, and editing account information.-Close duplicate accounts as needed.-Use heavy data entry when completing cases from closed and open accounts from clients by referencing returned mail images scanned into the system.-Operate from an extremely high-volume queue

-Used automated mail processing equipment to sort and collate mail.-Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.-Sort incoming USPS mail into correct bin for departments in Johns Hopkins University.-Weighed letters and packages and calculated costs based on classification, weight and destination.-Scan and deliver mail and packages to departments and also collect any mail needed for postage.-Log in daily packages into UPS tracking system for record.-Distributed mail on foot to departments, delivering to approximately 20 customers per shift.receive, unload, and process incoming shipments.-Retrieve, prepare, and load items for shipping.-Operate Materials handling equipment.-Prepare and maintain documentation associated with shipping/receiving and the management of inventory.

-Restock Lobby and help assist customers with shipping mail and packages.-Make one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.-Load mail onto automates equipment and remove sorted mail from bins into appropriate tray or containers for further distribution.-Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy-Weighed letters and packages and calculated costs based on classification, weight and destination-Worked with over 30 customers to understand needs and provide sales and customer service

-Restock Lobby and help assist customers with shipping mail and packages.-Make one or more sortation of outgoing and/or incoming mail using the appropriate sort program or manual distribution scheme.-Load mail onto automates equipment and remove sorted mail from bins into appropriate tray or containers for further distribution.-Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy-Weighed letters and packages and calculated costs based on classification, weight and destination-Worked with over 30 customers to understand needs and provide sales and customer service

-Provided administrative, clerical, and support functions for the Human Resources Service Center-Accurately maintained employee records including on-boarding data, employment adjustments and time sensitive payroll processing information.-Acted as a back-up receptionist; receives and direct incoming calls-Maintained confidentiality and resolved moderately complex personnel issues for the entire administration-Assisted with new employee hiring and executed employee terminations