o Provide HR consultancy on community outreach and professional development, leveraging HRM theories to align organizational goals with volunteer/talent capabilities.o Spearheaded the research and implementation of Unity Bands first HRIS system (SnapHRM) (then transitioning to Deel) for the organization resulting in a 50% decrease in administrative tasks. o Consistently demonstrated innovation by implementing and leading new projects such as a new organizational structure, communicative platform metrics, performance management initiatives and more. o Worked directly with leadership to enhance company culture through targeted initiatives and improve employee retention strategies.o Redesigned organizational hierarchy in addition to restructuring the Human Resources department resulting in 4 new positions with specialized responsibilities correlated towards the mission of the organization.

- Promoted to Human Resources Coordinator as of July 2024 embarking on more responsibilities such as talent acquisition processes, various policy implementation procedures and overseeing the HR committee.- Attended meetings with the Board of Directors to facilitate any new Board Position acquisition processes. - Developed a comprehensive recognition plan for monthly, quarterly, and annual recognition of Unity Bands members.

o Developed and implemented a comprehensive membership plan to enhance volunteer engagement and retention.o Conducted professional development sessions and orientation training for new volunteers to ensure smooth onboarding and integration.o Drafted and revised detailed position descriptions, ensuring clarity of roles and responsibilities.o Managed team roster and maintained accurate records of volunteer information.o Researched and identified community outreach opportunities to expand the organization's impact and visibility.o Created and revamped strategic planning presentations, contributing to the organization's long-term goals.o Collaborated with the board of directors to spearhead the development of a recognition program, outlining policies for recognizing exceptional volunteer work.

o Enforced workplace policies related to safety and customer service standards, ensuring compliance and creating a supportive, productive work environment.o Supervised a team of over 25 staff members and implemented several performance management initiatives to ensure productivity and a positive workplace environment. o Manage payroll and scheduling process to ensure our staff meets the needs of the business while also meeting the compensation desires of our staff.o Provided significant analytical business support resulting in maintaining a labor percentage of <20% consistently, 4% increase on concession profits, 15% decrease on inventory expenses and overall 3.4% increase on ROI over the span of 2 months and counting. o Implemented KPI’s for the facility to ensure financial objectives are met more consistently in addition to KPI’s for staff to ensure staff cohesion & productivityo Developed and led several initiatives contributing to higher profitability for the facility.

- Engaged shoppers, providing assistance and information on merchandise and product features.- Promoted accessories and cross-sold additional products and services through use of active persuasion.- Maximized sales by keeping areas tidy, fully stocked and correctly priced.- Greeted patrons warmly at store entrance and offered assistance with finding needed items.- Prepared detailed forecasts for future sales volumes based on past trends.- Assisted in strategic planning and setup of merchandise displays to promote target products and attract customer traffic.- Managed cash register operations using POS system and processed sales and returns.- Cross-trained on different positions to best support team during peak periods.- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment

Provided resume feedback to students through handshake document checkLed 1-1 sessions with students to provide feedback and best practices on resumes/cover lettersDeveloped social media and communication strategies to spread awareness of the Career Education Office and it's services to the Goucher student body population.

Provided administrative support, including managing schedules, handling correspondence, and maintaining records.Coordinated with various departments to ensure efficient workflow and timely completion of tasks.Assisted in organizing and managing office events, meetings, and appointments.Processed and tracked work orders, ensuring prompt resolution of maintenance requests.Implemented more efficient procedures, reducing completion time for certain tasks by 3 hours.Developed a user-friendly guide detailing step-by-step instructions for using TMA software to schedule work orders, standard office opening and closing procedures, frequently used codes in the TMA software, and contact information for all technicians and supervisors.Demonstrated a high level of independence by spearheading the creation and implementation of a new email address for all maintenance requests.Facilitated communication between students, faculty, and staff, addressing inquiries (Work Requests) and providing information as needed.

Assigned Gatehouse duties providing directions for visitors and events.Lending Support to Campus Safety with events.Data entryAssist with dorm room lockouts during times that the Office of Residential Life is closed.

As a peer academic coach, I aided students in managing priorities, goal setting, test preparation, avoiding procrastination, connecting to campus resources, developing strong study skills, note-taking, reviewing course syllabi, and improving overall study skills.

- Efficiently responded to and managed emergency situations within the residence hall, ensuring the safety and well-being of all residents.- Offered valuable guidance and support to first-year students as they transitioned into college life, fostering a positive and inclusive living environment.- Organized and executed engaging activities throughout the semester, including holiday celebrations and themed nights, to promote social interaction and community building among residents.- Championed diversity awareness initiatives by creating informative bulletin boards and hosting special events that addressed relevant issues, fostering a culture of inclusion and understanding.- Educated residents on university policies and procedures related to residential living, ensuring compliance and promoting a harmonious living environment.- Delivered exceptional service and personalized attention to residents through face-to-face interactions and phone conversations, addressing their needs promptly and effectively.

- Provided feedback and input on proposed legislation affecting students.- Facilitated dialogue between members of different factions within Student Government in order to resolve conflicts peacefully.- Coordinated with faculty advisors on projects and initiatives related to student government.- Worked closely with other organizations on campus in order to create joint initiatives that benefit all students.- Collaborated with other student representatives to develop action plans for initiatives.- Helped students with serious issues connect with proper university resources.- Hired, trained and mentored 2 staff members to maximize productivity.- Built surveys to collect information from students at different levels and in different majors.

- Utilize various sources across the web to enhance efficiency and effectiveness in warehouse operations.- Maintain a pristine working environment through regular cleaning and organization practices.- Scanned packages with high attention to detail for accurate tracking and seamless logistical processes.- Adhered strictly to safety protocols and procedures to ensure a secure working environment for all team members.- Efficiently loaded and unloaded packages from trucks, utilizing optimal techniques to minimize handling time and maximize productivity.- Expertly sort packages based on destination, streamlining the distribution process and reducing errors.- Demonstrated strict adherence to all warehouse safety guidelines, promoting a culture of safety awareness and compliance among team members.- Managed inventory with precision and accuracy, ensuring real-time tracking and availability of products.- Executed loading and unloading tasks with precision, meeting deadlines and maintaining operational excellence.- Contributed to seamless order fulfillment processes, ensuring timely and accurate delivery of products to customers.- Excelled as a team member and was offered a Warehouse Operations Supervisor position before leaving UPS due to beginning my education at Goucher College

Crepes By Mina and Delights By Mina were both restaurants owned by my mother and as a result I spent over 5 years working/volunteering help at her restaurant and she taught me valuable skills in various positions in a restaurant setting leading up to an Assistant Manager position where I learned directly from her.