Kepha Bundi Email & Phone Number

Bloomington, Minnesota, United States

• Provide technical expertise and hands-on support of end user infrastructure(hardware, software/Ios)including but not limited to windows laptops, Wyse virtual VPC,and other office technical equipment • Work Jointly with other IT verticals to remedy issue• Support both remote and onsite users with all software /hardware requests • Maintain IT ticketing system and standards using Cherwell• Manage and maintain hardware procurement and asset inventory for the company • Responsible for doing round ups to all floor for teams/Webex meeting rooms• Assist other Branches IT location team as needed.• Imaging VPC’s for new hires• Performs regular checking of compliance in Bitlocker for on-domain Laptops and Microsoft Intune for off work station Laptops

United States

Monitoring and maintaining warehouse equipment and machinerySetting up manufacturing equipmentUsing machine equipment to complete tasksPerforming routine inspections of manufacturing equipmentEvaluating the efficiency of each unit regularly, identifying improvements as needed

United States

United States

Assisting/resolving internal user IT needs, requirements and issuesDeploy, move, migrate, and retire Mac and Windows desktop systems while minimizing business impactMaintain, modify, and support existing applications as neededPerforming, troubleshooting and repairing of computers and peripherals Troubleshooting wired/wireless networks Performing periodic pc refresh activities Assisting in any additional responsibilities, as directed by company

Siaya County, Kenya

Assisting in user account maintenance.Software installation and administrationWindows and application patchingMaintaining the various computer systems owned or operated by the company Providing end-user support, resolving technical issues and providing technical assistance for all operating systems and applications Providing in-person and remote support through use of the telephone or remote access Providing new employees with required hardware and appropriate access to the company’s computer systemsMaintaining business software applications Researching, designing, implementing, configuring, monitoring, troubleshooting and evaluating existing and new operating systems and applications. Testing, validating and installing operating system and application security/performance patches Directing third-party vendors who may be involved in diagnosing and correcting system related issues and assisting with solutions Assisting in utility account maintenance. Administrative tracking and electronically documenting of service orders Helping with month end reporting. Supporting management with IT requests and potential new implementations. Supporting Management with tracking of computer/printer devices for asset controls. Ensuring end users have proper computer resources including enough memory and the set up needed to be able to work efficiently.

Nairobi County, Kenya

Installing and configuring new computer systemsDiagnosing hardware and software faultsRespond and attending to user problematic tickets LAN cabling and installation, Wi-Fi access points installation Assist in setup, configuration and maintenance of all company servers, desktops, mobiles, hardware, systems and applications Assist in-house users on all aspects of IT support Help develop and maintain IT documentation, processes and procedures

Nairobi County, Kenya

Tutored the following courses: • Object Oriented Programming-Trained introduction to OOP concepts (polymorphism, abstraction, encapsulation, objects and classes)• Visual basic programming – Trained on introduction to event driven programming languages and linking applications to databases using visual Programming • Data communication and Networking-Trained Introduction to data communication, Principles of network applications, Wireless and Mobile Networks, Layered protocol model, Data encoding and transmission concepts, Digital data transmission over digital signal.• Operating systems –Trained introduction to operating systems, funtions, design and operating system security