To ensure that clinic and patient needs are met on a daily basis.

Verification of insurance benefits for patients. Processes invoices for preparation of billing and shipment. Ensures accuracy in Rx Home system.

Assisted current and graduate students with employment processes; interviewing skills, resumes, workshops, and job fairs.

Interview applicants to determine needed social services; ask applicants questions needed to complete budget forms related to their eligibility status; listen to information applicants provide concerning their eligibility; respond to concerns expressed by angry and volatile applicants on matters concerning their eligibility, utilize case management techniques.Determine benefit eligibility budgets; calculate and ensures accurateness of benefits by use of computer system; verify information such as citizenship, income, residence, and age by making collateral contacts and reviewing documentary evidence; document required verifications, services, and benefits provided, and other case-related activity using a computerized case record; apply policy, procedure, rules, and regulations governing the determination of eligibility for benefits; make decisions regarding the implementation of policy and procedure.Evaluate customers' self-sufficiency and compliance with program requirements; assess the customer's strengths and consider the customer's goals and desired outcomes, and work activities; develop an individualized, mutually agreed upon work plan with the customer based on their strengths, goals, and interests.Refer customers to supportive services that will lead to self-sufficiency, education, and work-related activities; identify relevant services and community resources based on the client's needs, including transportation, child care, clothing, education, job training, and food bank services.

Handled administrative detail, answered customer callsVerified and correct town codes, ranges in CIS & MSSSought greater role in projects within administrative and other areas of competenceResearched addresses on CableCADSought training on projects outside my rangeRelieved management of administrative detailCoordinated work flowAssisted Meter Readers & Gas Fitters in locating customer addresses on MLGW map systemUpdated and chased delegated tasks to ensure progress to deadlinesDistributed addressed plots to USPS, 911, and Government agenciesAssigned addresses to FIS Database

Assisted medical patients with TennCare coverage issuesTransferred customer calls to appropriate staffIdentified, researched, and resolved customer issuesAnswered multi-line telephone system and responded to customer requestsWorked with governmental agencies and insurance providers

Compiled data from vendor invoices and supporting documents to verify accuracy of billing data and ensured receipt of items ordered, using calculator and computerContacted vendors or buyers regarding errors in partial or duplicate shipments, prices, and substitutionsSet up new customer accountsProvided administrative support for customer service representativesProcessed customer orders, printed invoices, and checked product availability

Greeted patients and agency visitorsRegistered patientsScheduled appointments for patientsProvided efficient and professional telephone servicesMaintained privacy and dignity of agency clients; assured client confidentialityAssured the readiness of the reception area for each working day; opened the building at the designated time and had all front desk activities fully operational at the start of business hours.

Received, stocked, and shipped material to designated locations

Performed/assisted in other duties as assignedResolved ad issues as needed by changing signs to reflect current sale priceAssisted in the maintenance of stockroom capacity and organizational guidelinesArranged merchandise on fixtures and maintained non-promotional signs on the sales floorCompleted merchandise recovery and sales floor returnsEffectively responded to questions and requests from customers