Keran Kumar Email & Phone Number

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for managing relationships with Atlassian solution partners across the APAC and broader EU region. Managing the JIRA system administration and service desk as well as Confluence document management on behalf of our partners across the EMEA, AMERICAS & APAC region.Driving revenue for our core partners and also encouraging them to be involved.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Responsible for managing relationships with Atlassian solution partners across the APAC and broader EU region. Managing the JIRA system administration and service desk as well as Confluence document management on behalf of our partners across the EMEA, AMERICAS & APAC region.Driving revenue for our core partners and also encouraging them to be involved.

Bangsar South, 59200 Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

• Managing existing CDSS (Contract Delivery Shared Services) customer facingunits (CFU) and external end customers by preparing as well as finalizingquotations via internal database platforms.
• Raising pricing requests in appropriate BT or 3rd party pricing tools. Majortools used: Sales Quote Engine, Sales Catalogue, Global Sales Portal, Expedio(Request & Order Management).
• We also ensure that quotations derived from the (statement of work) SOWare presented… Show more
• We also ensure that quotations derived from the (statement of work) SOWare presented to internal stakeholders and external end customers withinthe stipulated (SLA) time frame. Post order placement, SRM’s also have.
• Overall, we hold the accountability for the entire life cycle of servicemanagement to ensure that BI (Business Continuity) is met and sustained forour end clients.
• Act as a point of contact for Account, Technical Design, Bid Management, Bid Implementation Management and Service Delivery Teams. Show less

Kuala Lumpur, Malaysia

• Accountable for the sourcing and matching of candidates profiles throughcareer job portals across the Asia Pacific region.
• Provided consistent voice recruiting identification and qualifying of active andpassive candidates before endorsing them over to the clients.

Menara Maybank

• Daily monitoring of incoming E-debit refund requests, daily account balancing activities, merchant disputes, Visa and Master card error and unbalance card batch reporting.
• Liaising with various merchants to settle disputes on behalf of Maybank debit & credit cardholders.

Menara TM, Jalan Pantai Bahru

• Responsible for the on-boarding and end to end documentation of internshipcandidates, along with the hosting of educational career fair visits.

Cyberjaya

• This was to be my first real job experience before I decided to join SEGI College KL in January 2011 was as a global support executive at HSBC in Cyberjaya. I was based in the Singapore credit card centre which is.
• It was a challenging process because I had to match my AMO’s expectation which is a minimum of 90 to 100 calls per day and at the same time I had to promote a product called card protection plus which… Show more
• It was a challenging process because I had to match my AMO’s expectation which is a minimum of 90 to 100 calls per day and at the same time I had to promote a product called card protection plus which is a kind of.
• I had obtained multiple relevant skills such as effective time management, multitasking while on call with customer thus trying to maintain a proper (AHT) Average Handling Time, for each customer to resolve their issue.
• Besides dealing with customers, I also had a pleasant experience, working with my fellow colleagues as a team, where teamwork and competency amongst us was at the very core of our values as a unit.
• Overall, it was a fine tuning firsthand experience for me as a professional which is an eye opener towards corporate spectrum, before I decided to leave to further my degree studies. Show less

Marketing And Management, Marketing And Management

Bachelor’S Degree, Marketing/Marketing Management, General, 3.47

Pariticpated in Google Talk forum and Microsoft 2013 seminar

Foundation Degree, Applied Mathematics