Keren Abreu Email and Phone Number
Keren Abreu work email
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Keren Abreu personal email
By day, I work as the Quality Lead of the Bonobos Customer Experience team, where we provide chat, email and phone assistance for customers navigating our e-commerce business model. By night, I am a singer-songwriter born and raised in the Bronx. I currently live in Brooklyn, where I write about family hardship, personal growth, relationships, and themes of identity and self-love.
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Top Cat Person Whisperer (Manager Of Customer Experience)Cat Person Dec 2019 - PresentNew York City, Us
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Quality Lead, Customer ExperienceBonobos Apr 2019 - Dec 2019New York, Ny, UsAs the Quality Lead of the Bonobos Customer Experience team, I perform quality audits on chat and email interactions for all associates, create and submit biweekly reports showcasing quality trends, weak points, and learning opportunities for the team, and collaborate with training leads to ensure accurate and appropriate dissemination of standard operating procedures for all new hires. -
Customer Experience AssociateBonobos Sep 2017 - Mar 2019New York, Ny, UsAs a Customer Service Agent at Bonobos, I provide chat, email and phone assistance for customers navigating our e-commerce business model, help generate excitement for and engagement with the brand via personalized customer outreach, and assist in creating and managing content used for internal training purposes.
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Customer Experience AssociateHarry'S, Inc. Sep 2015 - Sep 2017New York, Ny, UsAt Harry's, I provided trilingual customer support via chat, email and phone channels, trained radio hosts on best practices for on-air Harry’s advertisements, created Spanish and French translations of customer service content, and used fraud detection software to examine and resolve charge disputes from customers. -
Trumbull College Freshman CounselorYale College Dean'S Office Aug 2014 - May 2015A coveted position on Yale's campus, the role of Freshman Counselor (or "Froco") entails combinining knowledge gained from training with one's own personal experiences to respond appropriately to the wide range of questions and issues that first-year college students encounter. As a Froco for Trumbull College, I worked and lived with a diverse group of student counselees, serving as an active and constant resource, I led discussions concerning diversity, sexual assault, academic integrity, and drug and alcohol safety, and I worked as part of a team, reporting weekly to the Trumbull College Master and Dean, and the Yale College Dean’s Office.
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Dining Hall Manager At Kline Biology TowerYale University Sep 2012 - May 2015New Haven, Ct, UsThis job entailed inputing invoices, making large-scale food orders, handling phone calls and other office duties, and publicizing new specials and sales at the Kline Biology Tower Café. I also worked intimately with Yale's catering company and Yale's Residential College Plate Program. Some of these duties included handling all plate purchases, processing plate orders through PayPal, packaging shipments, and preparing deliveries. -
Summer Tour GuideYale University Jul 2013 - Aug 2013New Haven, Ct, UsAs a summer tour guide, I gave daily tours to prospective students, tourists and campus visitors. It is the tour guide's job to give a truthful and positive representation of the school, as well as to answer any and all questions that a visitor might have.
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Marketing And Communications InternAlbany Park Theater Project Jun 2014 - Aug 2014As the Marketing and Communications intern at APTP, I had a variety of duties including but not limited to: -revising, formatting, and disseminating materials for an original public school curriculum based on an APTP theatrical production-organizing, preserving, and archiving old APTP photos and negatives to create a complete digital history of APTP productions-interviewing an APTP Board Member and company members to write two informative pieces to be featured on the APTP website-leading two vocal workshops with the young company members, teaching singing techniques and beginner music theory -
Business ManagerShades A Cappella, Yale University Sep 2013 - May 2014As the business manager of Shades, I handled all financial matters for this student-run group. This involved contacting potential clients, drafting contracts and invoices, managing the group's bank account, scheduling performances, creating budgets for local and international tours, and renting performance spaces and sound equipment.
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Community Programs InternNortheast Brooklyn Housing Development Corporation Jun 2012 - Aug 2012NEBHDCo's commitment since 1985: "The preservation, development and management of affordable housing and homeownership opportunities, community and economic development initiatives and human services that effect social change in Central Brooklyn."As a Community Programs intern I conducted food and health surveys among community residents, compiled Excel graphs and charts of survey results, assisted Community Programs Director in daily office tasks, created and distributed community resource guide for residents, and assisted the Urban Farming Educator in weekly gardening workshops with community residents.
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Student AdvisorPrep For Prep Sep 2009 - Aug 2011New York, Ny, UsPrep for Prep is a highly selective leadership development program that incorporates a rigorous 14-month academic component to prepare students for placement in leading independent schools and continues to work closely with the students through high school graduation and beyond. As a student advisor for this program, I led a unit of 15-20 girls to/from classes, lunch and recreation, I directed discussions concerning race, class, self-esteem, education, and maturity, I served as emotional support and academic assistance (individual meetings with each child), and I provided French tutoring three days per week.
Keren Abreu Skills
Keren Abreu Education Details
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Yale UniversityFrench Language And Literature -
Ethical Culture Fieldston SchoolHigh School Diploma
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Prep For Prep
Frequently Asked Questions about Keren Abreu
What company does Keren Abreu work for?
Keren Abreu works for Cat Person
What is Keren Abreu's role at the current company?
Keren Abreu's current role is Top Cat Person Whisperer (Manager of Customer Experience) at Cat Person.
What is Keren Abreu's email address?
Keren Abreu's email address is ka****@****bos.com
What schools did Keren Abreu attend?
Keren Abreu attended Yale University, Ethical Culture Fieldston School, Prep For Prep.
What are some of Keren Abreu's interests?
Keren Abreu has interest in Medicine, Education, French, Music, Theater.
What skills is Keren Abreu known for?
Keren Abreu has skills like Native Spanish Speaker, Eight Years Of Formal French Instruction, Microsoft Word, Microsoft Publisher, Microsoft Excel.
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