Keren Lemus Email & Phone Number

Los Angeles, Ca, Us

Santa Monica, California, United States

Opening Assistant Reservations Manager for flagship REGENT property in the Americas.

Santa Monica, California, United States

Santa Monica, California, United States

•Helped maintain all tracking systems in the department.•Ensured payment of gratuities and incentive was completed correctly and in a timely manner.•Entered day off requests and vacation requests on schedule to be completed by management.•Typed, filed, and performed other clerical duties as assigned.

Hollywood California

• Assisting hotel guests with check in and/or check out procedures• Assigning rooms and prioritizing room assignment based on VIP Status, requests and/or needs• Helping balance hotel room availability.• Helped as needed with Rooms Controller duties; including but not limited to pre-check in & pre-key for arriving groups.•helped update reservations and routing as needed for our sales team.• Assisted Front Office Management with guest complaints and recovery.

Greater Los Angeles Area

• Required to answer all incoming calls to the hotel and transferring them to the appropriate area/department or guest in a professional manner and in accordance with hotel’s chatter.• Checked and updated package log and notated reservations as needed. • Communicated with all departments regarding guests’ needs and requests.• Knowledgeable of property offerings, including amenities, description of outlets and events taking place.• Assisted hotel guests with check in and/or check out procedures• Assigned rooms and prioritized depending on need and special requests.• Processed credit/debit/ and cash payments and made sure property had enough authorization to cover charges.• Created, updated, and changed reservations accordingly. • Assisted management resolve guests' complaints and provide recovery as necessary.

Hollywood California, United States

• Ensured that any outstanding rooms from the AM shift were assigned and inspected as soon as possible. • Supervised and inspected daily and constant cleaning of guest rooms, turndown service, public areas and back of the house.• Verified that all employees complied with the uniform and grooming standards.•Assisted higher management with projects as necessary.