• Leading 5-10 concurrent projects at any time and helping guide the client, team-members and any external partners through all critical projects.• Taking ownership for managing research projects from inception to completion including full survey program testing, launching, fieldwork monitoring, reporting and data checking for each project.• Working closely with sales team, setting up technical integrations and maintain relationships with clients.• Conducting training internally and externally for various purposes such as ongoing process improvement, upskilling test teams around scripting concepts or standardization of clients questionnaire update.• Ownership of auditing process of the offshore team to achieve and maintain ISO standard.• Ownership of the company’s “customer satisfaction survey” including designing of the survey and questionnaire, scripting, data collection and communication with the clients all the way to creating monthly management reports and visualisation. • Achieved more than 99% customer satisfaction on an individual basis.

• Work as Survey Programmer using Decipher platform on a wide variety of different market research projects. • Work closely with QArt development team to improve on the user experience of survey UI components.• Design and implementation and ownership of the company’s Customer Satisfaction survey which is conducted regularly to measure company’s progress as a whole, at team level and for each individual. I also developed of custom dashboard for better visualization of the results.• Providing survey live report using data reporting platform like Decipher dashboard and Crosstabs• Survey data checking with Excel and SPSS.