After completing my duty as a friendly neighborhood admin using her powers to elevate the day to day operations of a small adult day training center for individuals with disabilities, I've returned to college to expand my skill set and aim for a role within the tech industry. Due to my natural curiosity, attention to detail, and self motivation, I excel at building rapport with clients, addressing their unique needs with tailored solutions, and following through with structured development plans to ensure success. My insurance background has allowed me to hone my skills in interdepartmental collaboration, problem solving, and empathy to enhance the member experience. I am dedicated to customer success because I value growth and innovation and firmly believe that success takes time, patience, dedication and teamwork. These are values that align best with organizations that champion integrity, autonomy, continuous learning, and a culture of enrichment so that I can be an adaptable, resourceful asset to the organization.When I'm not soaking up the rays of the Florida sun while tending to my ever expanding backyard garden, I am often curled up with my pets watching my latest obsession or tinkering in the kitchen to try the recipe I saw in a drama. I am a lover of anime, webtoons, Comics, video games and all things art. Unapologetically food motivated and influenced by a love of language and culture, I am currently learning both Norwegian and Korean. The languages couldn't be more different but I've never been one to shy away from a challenge. If your company is looking for a creative, empathetic employee who is passionate about the human experience and dedicated to excellence, transparency, and being an awesome team player, then I look forward to meeting you.
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Administrative AssistantDestiny Quality Care Aug 2023 - Mar 20241. Provided Microsoft 365 training to a team of 5 staff members, enhancing their proficiency and productivity.2. Supervised and provided tailored teaching support to 8-10 clients with diverse disabilities, optimizing learning outcomes.3. Conducted comprehensive analysis leading to streamlined daily schedules.4. Developed and maintained strong client relationships, ensuring long-term satisfaction and loyalty.5. Demonstrated adaptability and a positive attitude, responding flexibly to evolving business needs.6. Ensured quality assurance by auditing monthly reports and client notes, contributing to achieving organizational goals.7. Established and managed a structured filing system, facilitating efficient access to teaching resources for direct care professionals.
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Insurance ProfessionalUsaa Nov 2021 - Aug 20231. Completed transaction requests including but not limited to ordering reports, premium and non-premium bearing changes, and new business binder reviews2. Scheduled follow-up on policies and applications under review for eligibility3. Collaborated cross-functionally with underwriting, claims, billing, and IT teams to address operational issues and enhance member satisfaction.4. Utilized in-depth knowledge of insurance standards to identify policy gaps and address member concerns effectively, providing comprehensive guidance and solutions.5. Evaluated and managed risks associated with new business and renewal policies, ensuring compliance with industry standards and procedures.6. Demonstrated proficiency in navigating multiple systems within a high-volume contact center environment, minimizing escalations and callbacks. -
Agent Support RepresentativeAaa-The Auto Club Group Jul 2014 - Nov 20211. Executed policy reviews for approval on endorsements, reinstatements, applications, and inspections.2. Utilized information pulled from LexixNexis, ISO, and 4-point inspections to complete service requests or implement non-renewals3. Adhered to compliance and company guidelines while assessing risk, escalating issues outside the limit of authority4. Evaluated policies for risk at new business and renewals, applying growing expertise in personal lines insurance to make informed decisions and provide succinct reasoning for those decisions5. Efficiently resolved 80% of support tickets within 48 hours and escalated complex issues through ServiceNow for further IT intervention. 6. Supported operations by creating step-by-step training packets for agents and coaching for new hires on systems7. Advocated for agents by providing detailed feedback on issues and enhancements and how they relate to the agent and member experience8. Proactively addressed system issues and resolved submitted tickets within established timelines, maintaining high agent satisfaction levels.
Frequently Asked Questions about Keri C.
What is Keri C.'s role at the current company?
Keri C.'s current role is Customer Success | Client Relationship Building| Insurance Nerd.
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1valleychildrens.org
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Keri Stenger, PharmD, PA-C
Physician Assistant / Pharmacist / Medical Affairs / ResearchIndianapolis, In
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