• Oversaw all facets of the daily operations of the department, ensuring compliance with university, state, and federal laws, policies, and regulations including FERPA.• Developed short- and long-range vision for the department and led staff in implementation of plans. • Overall responsibility of the Student Services Department budget.• Executive Committee member and campus leader providing advice and counsel to the Campus President.• Served as the university leader and expert… Show more • Oversaw all facets of the daily operations of the department, ensuring compliance with university, state, and federal laws, policies, and regulations including FERPA.• Developed short- and long-range vision for the department and led staff in implementation of plans. • Overall responsibility of the Student Services Department budget.• Executive Committee member and campus leader providing advice and counsel to the Campus President.• Served as the university leader and expert in creating, updating, and enforcing institutional policies and procedures.• Supervised the Academic Advisors, Campus Registrar, and Orientation Facilitators.• Directed change management processes to drive improvement in enrollment and retention.• Executed data management, statistical analysis, and enrollment reporting requests from the Campus President.• Forecasted continuing student plan with 95% accuracy and reported student enrollment each term.• Directed and oversaw student support services including enrollment, registration, academic advising, student records, student conduct, and graduation. Show less

• Worked collaboratively with all departments on achieving school objectives for enrollment and retention.• Interpreted and enforced academic policies and procedures.• Supervised, trained, and mentored Student Services staff.• Advised approximately 300 new and continuing students through graduation.• Ensured timely completion of degree auditing, transfer credits, and awarding of degree.• Oversaw the management of student systems and troubleshoot with IT.

• Delivered optimal corporate support to Student Services Departments for 19 campuses nationwide.• Ensured efficient and effective processing through creation and distribution of various reports for university and campus administrations, as well as external agencies, to meet compliance.• Led advisory groups that provided guidance on priorities and strategy.• Administrator of Student Services SharePoint Site housing all documents related to university policies and… Show more • Delivered optimal corporate support to Student Services Departments for 19 campuses nationwide.• Ensured efficient and effective processing through creation and distribution of various reports for university and campus administrations, as well as external agencies, to meet compliance.• Led advisory groups that provided guidance on priorities and strategy.• Administrator of Student Services SharePoint Site housing all documents related to university policies and procedures.• Developed and distributed training materials and provided training to Student Services staff.• Supported operations related to system access permissions for staff, creation of programs, courses, and student electronic records.• Submission of enrollment and graduate data to the National Student Clearinghouse. Show less

• Promoted an environment of academic and professional excellence for students through student advocacy and academic coaching.• Ensured student persistence through collaboration with campus departments.• Collaborated with department heads and faculty advisors to assist students with academic planning and registration.• Monitored and conveyed all aspects of curriculum, sequencing, academic status, registration, and college policies and procedures.• Coordinated with faculty… Show more • Promoted an environment of academic and professional excellence for students through student advocacy and academic coaching.• Ensured student persistence through collaboration with campus departments.• Collaborated with department heads and faculty advisors to assist students with academic planning and registration.• Monitored and conveyed all aspects of curriculum, sequencing, academic status, registration, and college policies and procedures.• Coordinated with faculty regarding student concerns, student progress, and course content.• Involved in all key department operations including tracking statistics, proper file documentation, departmental meetings, strategic planning, and program assessment. Show less

• Improved student academic experience through special events, workshops, surveys, and discussions.• Oversaw all aspects of the yearly commencement ceremonies for over 2,000 attendees.• Managed student programs including Federal Work Study, Disability Services, and Student Conduct Committee.• Contributed to the creation and editing of campus manuals such as the Campus Crime Report, Emergency Preparedness Plan, Student Handbook, and Federal Work Study Employee Handbook.

• Served as the primary point of contact for all new students to positively impact student matriculation and persistence while working with other departments to ensure student success.• Provided each new student with appropriate information, resources, and contacts regarding financial aid, course schedule, textbooks, and syllabi.• Audited and tracked new student files to ensure proper completion.• Organized, coordinated, and facilitated new student orientation.• Provided weekly… Show more • Served as the primary point of contact for all new students to positively impact student matriculation and persistence while working with other departments to ensure student success.• Provided each new student with appropriate information, resources, and contacts regarding financial aid, course schedule, textbooks, and syllabi.• Audited and tracked new student files to ensure proper completion.• Organized, coordinated, and facilitated new student orientation.• Provided weekly status updates on each new student.• Managed all aspects of the enrollment process of non-matriculating and transfer students.• Supervised Federal Work Study employees. Show less

• Developed, presented, and negotiated student financial plans with newly enrolled and continuing students.

• Provided administrative support to the Admissions Department by maintaining the admissions database, policies, and procedures.