Keri Bylsma Email & Phone Number

• Spearhead the operations of the Caregiver Kicks program by fostering robust vendor relationships and orchestrating targeted marketing campaigns. Leveraged research data to surpass the program's annual goal of providing 20,000 pairs of slip-resistant shoes consecutive for the first time since its inception in 2018. • Skillfully managed the closure of a $45,000 grant fund earmarked for an internal pilot initiative. Played a pivotal role in enhancing the coordination of social resources within King County. • Successfully orchestrated the programming workstream for the launch of dependent medical coverage. Oversaw all aspects, including facilitation of meetings, construction of program documentation, employee training, and execution of user acceptance testing.• Lead contract negotiations and finalization with external vendors, ensuring favorable terms and optimal value for the organization.• Champion the Trust's engagement in the Union's annual convention, reinforcing its presence and mission within the community• Formulate team objectives and delineate responsibilities aligned with the Trust's strategic goals and roadmap.• Exercise astute oversight over multiple programs, cultivating employee growth within a dynamic matrix environment.• Evaluate diverse program statuses and distill success metrics into easily comprehensible reports presented before Steering Committees and the Trust's esteemed Board members.

• Formulated, drafted, and executed policies, board actions, and contracts aligned with Trust priorities and goals.• Managed multiple projects concurrently, including a successful launch of dependent dental coverage, laying the foundation for comprehensive dependent coverage in the future.• Developed and maintained reporting metrics, enabling staff to monitor vendor contractual service level agreement obligations.• Led multiple rounds of user acceptance testing, overseeing documentation, training, and execution.• Established training standards and resources for internal and external partners.

• Documented, investigated, and conducted root cause analysis for deviations and customer complaints, enhancing donor safety and product quality.• Achieved industry-standard product yield for the first time since 2015.• Ensured compliance with state regulations, FDA, EMA, OSHA, CLIA, and cGMP by directing and monitoring all center processes.• Prepared quality analyses, tracked issues, and implemented corrective and preventive actions.• Provided leadership to quality staff, offering feedback and additional training.• Conducted audits across at-risk centers, implementing process improvements that extended federal licensing.

Greater Seattle Area

annually.• Analyzed financials, staffing, and yield to reduce cost per liter by approximately 12% annually.• Utilized forecasting techniques, eliminating over $100,000 in wasted supplies while increasing storage capacity.• Implemented processes to enhance donor satisfaction, decrease wait times, and mitigate yield issues.• Prepared weekly financial and operational reports, implementing necessary processes.

Greater Seattle Area

• Achieved top-line revenue exceeding $5 million, consistently meeting clinic-level profit targets.• Managed day-to-day operations, including staff management, metrics, inventory, and licensing.• Reduced average wait times for physicals and urgent care visits by 32 minutes.• Successfully managed two national accounts and two clinics from 2016 to 2017.

• Authorized diagnostic imaging and surgeries for 20 physicians. Completed coding, billing and processing of insurance payments. Created cost estimates and set up budget plans

• Scheduled appointments, maintained health records and inventory management.

• Chosen as EMR Super User to assist in training and transition within the clinic. Answered phones, scheduled appointments and surgeries, and obtained authorizations.

Kirkland, Wa

• Obtained authorizations and scheduled appointments and surgeries. Planned events and kept both professional and personal calendars for physicians. • Medical Assistant responsibilities included writing chart notes, taking x-rays, managing patient care, and assisting physicians in procedures.