Keri Collins Email and Phone Number
Keri Collins work email
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Keri Collins personal email
Keri Collins phone numbers
Keri Collins is a SVP Contact Center Workforce Management Director at PNC at PNC. She possess expertise in call centers, banking, retail banking, workforce management, loans and 13 more skills.
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Svp Capacity Planning And Workforce Management DirectorPnc Dec 2011 - PresentPittsburgh, Pennsylvania, UsLead Capacity Planning Team of 50 Workforce Management professionals responsible for budgeting, forecasting, scheduling, real-time management, call routing strategies, strategic projects, planning, and application administration. Create global capacity plans with over 6000 employees including virtual and third-party suppliers handling over 30 million contacts per year. Provide annual, monthly, weekly, and daily forecasts for budget, FTE, call volumes, digital contacts, regulatory casework, and outbound calling efforts. Work closely with executive leaders to set priorities and create proposals for successful execution of strategic initiatives, marketing plans, projects, vendor relationships, and initiatives bank wide. Review all initiatives to ensure client-focused decisions are implemented and reviewed against budgets and impacts to colleagues. Prepare presentations and proposals for C-suite executives.
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Vp Branch ManagerPnc Feb 2009 - Dec 2011Pittsburgh, Pennsylvania, UsManaged high profit, high volume branch in a competitive market with over $72 million in deposits, $26 million in loan outstandings, and 12 employees. Created and executed on business plans designed to grow revenue to increase branch profitability year over year. Owned all aspects of the business including: local marketing plans, staffing requirements, community involvement, facility maintenance and upgrades, and customer experience. Worked collaboratively with business partners including Financial Advisors, Wealth Managers, Business Bankers, Mortgage Bankers, and community centers of influence to achieve higher customer satisfaction, loyalty, and share of wallet.
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Vp Project ManagerNational City Bank Aug 2007 - Feb 2009UsManage multi-million dollar projects for Retail Direct, NationalCity.com and its Online Banking product. Responsible for meeting aggressive deadlines and managing relationships with vendors and stakeholders, as well as providing subject matter expertise for corporate projects. -
Vp Contact Center ManagerNational City Bank Sep 2004 - Aug 2007UsManage one of three high-volume customer contact centers consisting of 130-180 sales and service associates and 9 managers. IVR penetration results in approximately 30,000 calls per day or more than 10 million calls per year. Consistently exceed aggressive sales goals of more than 312 million dollars annually, and service level expectations of 80/20.
Keri Collins Skills
Keri Collins Education Details
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Ohio Dominican UniversityBusiness -
Franklin UniversityFinance
Frequently Asked Questions about Keri Collins
What company does Keri Collins work for?
Keri Collins works for Pnc
What is Keri Collins's role at the current company?
Keri Collins's current role is SVP Contact Center Workforce Management Director at PNC.
What is Keri Collins's email address?
Keri Collins's email address is ke****@****pnc.com
What is Keri Collins's direct phone number?
Keri Collins's direct phone number is 937-910*****
What schools did Keri Collins attend?
Keri Collins attended Ohio Dominican University, Franklin University.
What skills is Keri Collins known for?
Keri Collins has skills like Call Centers, Banking, Retail Banking, Workforce Management, Loans, Forecasting, Management, Credit, Small Business Lending, Consumer Lending, Commercial Banking, Commercial Lending.
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