Keri H Email & Phone Number

Dallas, Tx, Us

United States

• Installed and maintained electrical systems, wire panels, and transformers at JMEG Electrical Contractors.• Expert in bending pipe for high voltage and low voltage wire pulling.• Operated heavy equipment and scissor lifts for efficient project completion.

Plano, Texas, United States

Liaised with colleagues and staff to understand client case history, identify specific treatment needs and coordinate implementation of treatment related activitiesMaintained confidentiality of records relating to clients' treatment Recorded patient condition, vital signs, recovery progress and medication side effectsCollected and documented vital signs to track current patient conditions Monitored patient's respiration activity, blood pressure and blood glucose levels in response to medical administrationDelivered compassionate care to increase comfort and psychological, social and spiritual well-being.

Dallas, Texas, United States

Assisting taxpayers with various inquiries and concerns related to their taxes and financial obligations while providing support and guidance to individuals and businesses by answering questions, explaining tax laws and regulations, and helping to resolve issues.Provided exceptional customer service and support to a diverse customer base, handling an average of 75 incoming calls per day with a customer satisfaction rating of 95%.Resolved customer inquiries and issues promptly and efficiently achieving a first-call resolution rate of 85% and reducing call escalation by 20%.Utilized a CRM system to accurately document customer interactions and maintain a comprehensive customer database, resulting in improved data accuracy by 25% and streamlined information retrieval.Developed and executed comprehensive marketing strategies, resulting in a 20% increase in overall brand awareness and a 15% growth in customer acquisition.Escalating complex or high-priority cases to higher-level personnel or supervisors. Overall aims to provide accurate and timely assistance to taxpayers, ensuring compliance with tax laws and regulations while maintaining a high level of professionalism and understanding.

Dallas-Fort Worth Metroplex

Collaborated with cross-functional teams to launch a new product, meeting aggressive deadlines and exceeding sales targets by 15%. Successfully managed multiple complex projects concurrently delivering all on time and within budget. Identified and corrected 30+ errors in data analysis, ensuring accuracy and quality. Evaluating loan risks by assessing the potential risks associated with each loan application, taking into consideration factors such as the borrower's industry, market %'s conditions, and collateral offered.Collaborated with colleagues from various departments within the Small Business Administration, such as legal, accounting, and marketing teams, to ensure smooth loan processing and implementation.Advanced understanding of Technology whilst implementing Risk Calculations to assess creditworthiness and predict loan performance.

Educated clients on important life skills, including housekeeping and food preparation. Completed Q-30 reports daily and submitted to management for evaluation. Intervened in cases that warranted it, including when clients wished to leave facility against medical advice.

Constructed detailed case and investigative reports for local authorities. Executed prevention plan for internal and external theft to reduce fraud. Detained shoplifters, following local laws and company policies governing apprehensions. Ensured 100% security by implementing customer and associate safety protocol.

High School Diploma

Activities and Societies: Marching Band, Volunteer work at Animal Shelters, Food Banks/Soup Kitchens, Basketball, Volunteer Work at places.

Bachelor Of Arts - Ba, Business Administration And Management, General