Zelle Creators, FCRA information and assistance

laid off

taking inbound and making outbound calls with specified call and wrap timesMaintained a high volume of converted files monthlyKept wrap times under thirty seconds and call times under four minutesAssisted with projects where and as needed by either my Team Lead or other ManagementMaintained flexibility to learn any new process to be utilized when needed

Retrieved phone messages, researched the file for the answer, and returned the callsCalled out on all court date appearances to confirm all court datesResponded to any correspondence regarding subpoena requests in the data base by phoneResearched and verified the type of subpoena in the file to ensure all gag orders were followedJunior Underwriter, Subordinations (IRC) August – November 2010Processed and underwrote subordinate loans to lower rate or term under the HASP programResearched files to verify collateral addresses and persons on the loan were accurateDecisioned up to five hundred thousand dollar liens; processed loans over five hundred thousandUnderwrote an average of 200-300 loans per week with 100% accuracyReviewed titles, deeds of trust, and proof of incomeMaintained 40% production over goal