Small Start-up Construction CompanyResponsible for all Office, Staff and Business Administration. • Basic DEBTORS Function (SAGE ONE) - Invoicing Customers, Receipting & Allocating Payments, Reconciling Accounts, Age Analysis, Chasing Outstanding Monies etc.• Basic CREDITORS Function (SAGE ONE) - Supplier Invoices, Account Payments, Reconciling Accounts, as well as Credit Applications and Credit / Purchasing management.• SAGE PAYROLL for Weekly Wages & Monthly Salaries (Timesheet Calculations, Overtime, Company Loans etc.)• Project Cost Analysis - Materials & Labour• Creating a new Hard Copy & Electronic Filing System for all Company, Staff & Project Documentation - Ensuring an organised and accurate 'Paper Trail' for everything• Creating & Implementing new Processes & Procedures to ensure effective and efficient day-to-day running of the Business

Sole Management of the Maintenance Department, comprising of 7 Teams of Technicians, encompassing all Aircon Assessments, Repairs & Servicing for the entire Client Base. • Fielding all incoming calls and e-mails for the Maintenance Department and assisting Customers with their queries & requests.• Booking Call Outs for Assessments & Servicing, answering simple technical questions, and resolving basic faults diagnoseable over the phone.• Assigning work to relevant Technicians and scheduling Assessments, Repairs and Servicing Appts on a shared Electronic Day-to-day Planner, linked to the Field Service Management System (Jobber)• Daily re-scheduling and shuffling of appointments as necessary due to loadshedding, water issues, cancellations, Techs calling in sick etc. Making sure to keep all 7 Teams of Technicians busy with jobs for the entire day, every day.• Opening electronic Job Cards, tracking of jobs in progress and jobs completed, assisting Technicians with any requirements or queries whilst on site.• Reviewing completed Job Cards and relaying relevant information back to Customers – Booking further appointments where necessary, quoting on Repairs where needed, or passing the Customer on to our Sales Team if Repairs are not a viable, and Unit replacement is required.• Sourcing, pricing, and ordering of Spares through preferred Suppliers, and distribution of Spares to relevant Technicians. Collating all paperwork and relevant information (Quotes, PO’s, relevant Job Card Numbers, Supplier Invoices etc.) to pass onto Accounts Payable. Investigating any discrepancies and attempting to resolve.• IN THE WINTER MONTHS: Actively sourcing Servicing work to keep all Technicians busy for a minimum of 7 Labour Hours per Day. A “Sales Target” of roughly R28,000 per Day / R620,000 per Month – Which I consistently met, or exceeded, for 3 consecutive Winters.• Other ad-hoc duties (Invoicing, Reporting, Database Management, Warranty Claims, Returns, Petty Cash etc.)

Global Business Networking & Referral Organization.Attending to all Daily Admin, Reporting & Customer Relations Functions for all BNI Chapters, and their Members, of the BNI KZN Franchise.• Processing all New Membership Applications, Membership Renewals & Membership Cancellations• Invoicing Members, Receipting Payments, and chasing all outstanding monies• Tracking & Reporting on Monthly, Quarterly & Annual Membership Stats – Chapter Growth / Decline, and Regional Growth / Decline, presented Numerically and Graphically at Bi-Monthly Management Meetings, attended by the Franchise Owner / Director and all Area Directors.• Tracking & Reporting on Monies (Membership Fees) Received & Due; and forecasting Franchise Income based on information obtained from all aforementioned Reports.• Maintaining frequent contact and open communication with the Chapters’ Leadership Teams and Members to ensure strong and positive relationships between Head Office and all Area Chapters• Assisting Members with all queries regarding BNI Connect & BNI University (BNI’s Online Social Media and Learning & Training Platforms)• Assisting with Social Media Marketing (Facebook & Instagram) & preparations for BNI Events – Annual Awards Dinners (with International BNI Directors as guests), Chapter Social Events, and Management Team Building Events.

Industrial, Commercial & Domestic Air-conditioning & Refrigeration Company.Assisting the Business Owner with the Day-to-day running of his Air-conditioning & Refrigeration Company that has been in operation since 1990.• Attending to all Customer queries, and managing the Owner’s Work Diary – Booking installations, services & repairs• Preparing quotations; Invoicing Customers through QuickBooks; Sending monthly statements; Chasing all outstanding monies; Receipting payments and reconciling accounts• Assisting the Owner with personal tasks – Updating Medical Aids, Insurance Claims, Liaising with Lawyers on all Legal matters, Liaising with Banks on all Financial matters• Managing the Owner’s 2 Rental Properties and running General Errands

Industrial & Commercial Signage & Engraving CompanyAssisting the Business Owner with the Day-to-day running of his Industrial & Commercial Signage & Engraving Company that has been in operation since 1994.• Quoting Customers, and Receiving / Processing of Orders• Basic Debtors Control through Sage Pastel – Invoicing, Receipting & Allocating Payments, Reconciling Accounts, Monthly Statements, Age Analysis, Chasing outstanding Monies etc.• Assisting with the Daily Manufacturing Processes – Setting up and running of basic jobs on the Roland Vinyl Printer, Vision Rotary Engraving Machine & Laser Cutter / Engraver. Quality control and packaging of finalized jobs.• Other General Duties including: Pulling various Reports from Sage Pastel, Ordering Materials, Delivering Orders to Customers, General Paperwork and Filing, and keeping all Spreadsheets up to date

National Storage & Materials Handling Solutions CompanyInternal Sales Role, selling Storage & Materials Handling Solutions, Health & Safety Equipment, and various other products for HACCP Compliance to large Companies such as Illovo, Clover, Bakers Biscuits, EIS Engineering etc.• Attending to all incoming calls and e-mails for Pricing, Quotes, Queries and Orders; and assisting Walk In Customers• Preparing Quotes and Generating Sales to a specified Target (roughly R500k per month)• Processing Orders on SAP and following through entire process from Order Captured to Goods Delivered• Liaising with Suppliers regarding Pricing and Stock Availability; and sourcing Special Items for Customers• Dealing with Complaints, Returns and Credits• Going out to see Customers to assess their specific needs from time to time

Flexible Packaging ManufacturerInternal Sales Role, assisting the Sales Manageress with management of the Company’s largest Key Accounts such as Freshmark (Spar’s Fresh Produce), Pick ‘n Pay & Woolworths.• Taking Daily Orders from Fresh Produce Customers (about 40 Customers in total) and submitting into Production, then tracking progress of orders through the manufacturing and dispatch process• Keeping track of total outstanding orders, total dispatches and total stock on the floor for all Freshmark and Pick n Pay Fresh Produce Lines (about 40-50 different lines) on a daily basis• Attending to Urgent Orders, Complaints, Returns, Credits, Replacement Stock etc.• Responsible for Capturing and maintaining all orders from the entire Sales Department on ACCtivate (The Company’s Internal Production & Stock Management Software)• Worked closely with an external Consultant on improving the current Costing Sheet and Reporting Spreadsheets from ACCtivate• Worked closely with the Production Department on improving processes between Sales, Production and Dispatch• Assisted in the Production Department, Dispatch, and Accounts Department when they were backlogged over our busiest periods

Telecommunications CompanyExternal Sales Role, selling Telecommunications Equipment (Switchboards, Call Management Systems, Call Recording Systems etc.) and Telecommunications Services (VoIP Systems, PremiCells & Corporate Cell Phone Contracts) to small and large Companies alike.• Cold Calling and generating leads• Setting up appointments with prospective Clients to discuss the solutions available to them• Assessing Clients’ needs and proposing suitable solutions (looking at clients’ current telecoms costs and using various configurators to determine if a savings could be made)• Preparing quotations & generating sales to a specified monthly target• Relationship building and maintenance.

Recruitment CompanyStarted as a Receptionist / Administrator, and then promoted to PA / Internal Resourcer for the Owner of the Company after 3 months.• Screening e-mails and telephone calls, Managing the Owner’s Diary, running various errands• Liaising with Clients, recording detailed requirements for new positions to be filled, creating new files, sourcing Candidates on various Databases and creating shortlists• Setting up interviews, obtaining interview feedback from Candidates & Clients and regretting unsuitable Candidates• Creating and sending out Marketing e-mails to attract new business• Setting up and maintaining of new Processes & Systems to streamline the workload and create more efficiency within the Business• Creditors Control – receiving invoices, making sure payments are made, basic reconciliation of invoices & payments, maintenance of Creditors files• Various other office admin functions such as Management of Petty Cash & Leave Spreadsheets, Ordering Stationery, Maintenance of Office Equipment, IT Services, Weekly Cleaner etc.

HR Search & Selection Recruitment CompanyStarted as a Receptionist / Administrator, and then promoted to Recruitment Administrator for the Interim Division (Contract Placements) after 3 months.• Supporting a team of eight Contract Recruitment Consultants• Setting up Client/Consultant appointments and Candidate/Client interviews• Uploading Vacancies onto all Advertising Websites• Compiling and sending out Candidate and Client contracts• Compiling Statistical Analysis Spreadsheets for Senior Management showing Consultants’ performance against targets – Monthly, Quarterly and Annually• Assisting with preparations for Corporate Client Lunches and other Company Events• Maintenance of the Candidate Database (EZAccess) and electronic Meeting Room Booking System• Other general office admin & maintenance duties