Compass/CRM Program (2018)• Leading a very skilled and knowledgeable business and technical team for one of the most impactful and integrated initiatives for the corporation. • Responsible to work with the vendor and uphold the contract and all SOW's. Executive Team Special Projects (2016-2018)Optimum Physicians Alliance (OPA)• Assisted the Executive Team in transitioning the business venture OPA from HealthNow to Kaleida Health.• Coordinated all transitional… Show more Compass/CRM Program (2018)• Leading a very skilled and knowledgeable business and technical team for one of the most impactful and integrated initiatives for the corporation. • Responsible to work with the vendor and uphold the contract and all SOW's. Executive Team Special Projects (2016-2018)Optimum Physicians Alliance (OPA)• Assisted the Executive Team in transitioning the business venture OPA from HealthNow to Kaleida Health.• Coordinated all transitional efforts within multiple business and technical areas of the organization, which included but not limited to, legal, compliance, provider, communications, information security and systems integration teams. • Advised and directed the human resources team to successfully transition all impacted employees. Medco/ESI Contract Negotiations• Assisted the HealthNow Executive and Legal teams to effectively negotiate the contract renewal with Medco/ESI.• Coordinated corporate efforts with all impacted areas to ensure all business and corporate needs were properly negotiated and documented in the renewal contract. BCBSA, CMS and New York State HealthCare Mandates (2012-2018):• Led project teams to support several top corporate initiatives to satisfy the HealthCare reform mandate; Affordable Care Act, with changes from both the state and federal level. • Managed several project tracks simultaneously to meet Healthcare coding system changes for ICD-10. • Responsible for managing several Exchange projects over multiple years with frequently changing requirements and implementation dates mandated by NYS and CMS.• Delivered key functionality within enrollment, billing, customer service, claims, provider, sales, consumer markets, finance and technologic functions for Exchanges.• Oversight of multi-million dollar budgets that directly impacted HealthNow’s bottom line. • Accountable for staffing and managing over 70-120 project team resources. Show less

• Oversaw and participated in departmental projects to help identify internal and external challenges and opportunities. Contributed sound organizational strategies and actions; provided professional insight, feedback and counsel to other members of the management team. • Managed pipeline and departmental performance to ensure all eligibility and billing regulations and guidelines have been met.• Developed and implemented changes in procedures and protocols to enhance operational… Show more • Oversaw and participated in departmental projects to help identify internal and external challenges and opportunities. Contributed sound organizational strategies and actions; provided professional insight, feedback and counsel to other members of the management team. • Managed pipeline and departmental performance to ensure all eligibility and billing regulations and guidelines have been met.• Developed and implemented changes in procedures and protocols to enhance operational processes; resolved problems and inquiries in a timely basis, including coordinating activities between other departments Show less

Assistant Vice President, Mortgage Retail Operations Underwriting Manager• Consumer lending and mortgage banking knowledge, with complete understanding of residential products and operations. Investor guideline knowledge for FNMA, FHLMA and CRA products. • Exercised lending authority for first and second mortgages in accordance with credit guidelines and salability while ensuring minimization of risk.• Managed mortgage loan pipeline and track volume to ensure delivery of… Show more Assistant Vice President, Mortgage Retail Operations Underwriting Manager• Consumer lending and mortgage banking knowledge, with complete understanding of residential products and operations. Investor guideline knowledge for FNMA, FHLMA and CRA products. • Exercised lending authority for first and second mortgages in accordance with credit guidelines and salability while ensuring minimization of risk.• Managed mortgage loan pipeline and track volume to ensure delivery of business service level standards, customer satisfaction and utilize appropriate resources while identifying cost efficiencies.• Fostered team work between operations and sales to build relationships as well as create business development opportunities.• Analyzed quality, productivity and customer service levels with staff. Provided feedback and appropriate development plans for staff. Show less