• Approve, schedule, plan, and coordinate the installation and testing of new products and improvements to computer systems such as the installation of new databases.• Train users and answer questions.• Confer with personnel concerned to ensure successful functioning of newly implemented systems or procedures.• Prepare training documentation for workers in use of new reports, procedures or equipment.• Generate standard and custom reports summarizing financial and inventory data for review by managers, accounting, and company president.• Create model documents, templates, and other reusable knowledge assets.• Provide technical support for existing reports, dashboards, or other tools

• Oversaw the business in its daily operations as well as its potential long-term growth and profitability• Interviewed, hired, trained, and supervised employees• Determined staffing requirements and created work schedules• Established and implemented departmental policies, goals, and procedures• Educated employees about policies pertaining to working conditions, benefits, and promotions• Handled compliance-related issues, providing assistance to auditors and corporate attorneys• Refined store’s marketing strategy to reflect its unique strengths: product knowledge, quality, and social and environmental concerns• Integrated the marketing power of social media—Facebook, Twitter, Blogging, etc.—into the traditional advertising tools• Negotiated advertising and sales contracts• Edited advertising copy, layouts, and scripts• Implemented “Restoring Local Food Systems”, a series of public lectures within the store, selecting speakers as well as promoting and organizing each event

Rebecca's Natural Food was instrumental in the initial success of RelayFoods.com; we were the first vendor to sign on with them, giving credence to their vision and helping them attract their first customers and other vendors because of our good reputation. As store manager, I served as Relay's contact, and spent significant time building their initial online inventory with our store's offerings.