Keri Blanco-Smith, M.A. Email & Phone Number

Brea, Ca

• Handles and resolves insurance both property damage and bodily injury claims for automobile collisions: -Thoroughly investigates accidents to determine liability and evaluates the extent of injuries by conducting interviews, reviewing vehicle inspections, and evaluating all obtainable evidence. -Handles both Collision and Property Damage claims with accuracy and professionalism while providing excellent customer service. -Maintains an excellent customer service rating while… Show more • Handles and resolves insurance both property damage and bodily injury claims for automobile collisions: -Thoroughly investigates accidents to determine liability and evaluates the extent of injuries by conducting interviews, reviewing vehicle inspections, and evaluating all obtainable evidence. -Handles both Collision and Property Damage claims with accuracy and professionalism while providing excellent customer service. -Maintains an excellent customer service rating while managing to keep a high claim closure ratio-Timely and accurately responds to attorney requests and demands -Provides meticulous and methodical Bodily Injury evaluations for management authority approval and negotiates settlements directly with both attorneys and unrepresented claimants-Handles injury evaluations and settlements for injuries ranging from soft tissue injuries to fractures-Demonstrates leadership and mentorship to fellow adjusters by allowing new and potential claim specialists to shadow daily claims handling -Provides fellow adjusters with methods for effective and efficient claims management and customer service-Assists fellow adjusters with activities and call backs-Attends training courses to remain up-to-date with current trends in the claims field and company wide changes and procedures Show less

Temple City, Ca

• Maintained effective communication between clients and insurance agent.• Processed requests and inquires information needed for new and existing polices: -Created certificates of insurance and invoices for escrow and mortgage companies.• Assisted insurance agent with handling claims. -Helped set up rental vehicles for insureds. -Forwarded repair shop information and invoices to claim adjusters. -Forwarded insured’s inquiries regarding the status of an open claim to… Show more • Maintained effective communication between clients and insurance agent.• Processed requests and inquires information needed for new and existing polices: -Created certificates of insurance and invoices for escrow and mortgage companies.• Assisted insurance agent with handling claims. -Helped set up rental vehicles for insureds. -Forwarded repair shop information and invoices to claim adjusters. -Forwarded insured’s inquiries regarding the status of an open claim to assigned claim adjuster. • Researched underwriting requirements to verify that an insurance risk is appropriate to write.-Communicated directly with insurance companies to resolve underwriting issues and claim information. • Managed premium payments and billing.• Maintained an organized and efficient office environment:-Filed and recorded documents and client information on spread sheets and customer management systems.-Wrote and revised document templates for future use (client cancellation requests, invoices, client agreements etc.)-Reviewed and corrected agency produced documents for accuracy and clarity. • Trained other employees on how to navigate and utilize various insurance company websites in order to process endorsements, underwriting requests, and many other changes that can be done through the insurer’s website Show less

Pasadena, Ca

• Assisted self-represented litigants complete various family law and eviction forms including paternity, custody, visitation, and support petitions; domestic and civil harassment restraining orders; and answers to unlawful detainers. • Assisted self-represented litigants communicate with court staff to properly file documents. • Communicated with clerk’s office staff to retrieve case files for litigants and attorneys. • Assisted attorneys with complex cases by reading through… Show more • Assisted self-represented litigants complete various family law and eviction forms including paternity, custody, visitation, and support petitions; domestic and civil harassment restraining orders; and answers to unlawful detainers. • Assisted self-represented litigants communicate with court staff to properly file documents. • Communicated with clerk’s office staff to retrieve case files for litigants and attorneys. • Assisted attorneys with complex cases by reading through self-litigant’s documents in order to retrieve and condense pertinent information regarding the litigant’s case. • Assisted attorneys with serving parties by mail. Show less

Certificate, Paralegal Studies

Master’S Degree, English

Bachelor’S Degree, English, Cum Laude