Keri Jehle Email & Phone Number

United States

• Drove the agile transformation for M&T Technology, successfully restructuring over 2000 people to form more than 250 cross-functional teams and rolling out a new way of working to 100% of the technology organization.
• Enabled cultural shifts in beliefs, behaviors and practices across M&T Technology and business areas, resulting in increased frequency of deployments while seeing a decrease in the number of incidents.
• Aligned transformation strategy to execution through a consistent and operationalized process for onboarding new teams and team members to the new way of working.
• Developed and implemented transformation change management through the creation of readiness criteria, communication campaigns, coaching standards, enterprise agile training programs, education materials, agile role.
• Formed and built out M&T’s Agile Center of Excellence (COE) to support agility at scale, centralizing agile expertise and capability building functions; managed a $6 Million annual budget and a team consisting of 25-30.
• Created a framework and processes for the new way of working utilizing principles and practices from agile, design thinking, and devops.

• Supported the improved customer experience for M&Ts Account Opening (AO) capability. Collaborated with the User Experience Lead to change the way the multi-stream, high-profile AO Update program was managed. Utilized.
• Course-corrected the M&T sales site project after multi-year delay. Worked closely with the Tech Lead to assess the situation, identified and implemented both technical and process improvements needed. Delivered value.
• Supported the Marketing Organization as relationship manager, project manager, and business analyst. Responsible for managing all activities throughout the SDLC related to planning, documenting, budget tracking.
• Communicated project status updates regularly to stakeholders across technology and the business. Raised awareness of risks and detailed mitigation strategies and solutions.

Supported the establishment of Synacor’s joint venture in China as the primary contact with the team in Beijing. Traveled multiple times to China to meet with joint venture partners and potential clients, working to sell in Synacor products.

• Facilitated the establishment of the PMO and development of project management core competencies across the organization.
• Directed a team of 8-12 employees responsible for proactively owning the technical relationship with clients, acting as client liaison internally, and as technical project managers for the launch of new client accounts.
• Managed the successful implementation of Synacor solutions for multiple Fortune 500 companies including Toshiba, Lenovo, and Verizon. Technical Program Manager for the Verizon implementation, leading from presales.
• Established and grew a team of entry-level Project Coordinators to support the day-to-day needs of all clients, increasing operational efficiency and providing a staffing pipeline for the organization. Every member of.

• Led cross-functional project teams in a fast-past, highly dynamic environment resulting in successful product implementations, system integrations, and data migrations.
• Collaborated continuously with sales, engineering, product, and systems teams to deliver products and custom solutions meeting and exceeding client expectations.
• Elicited and analyzed requirements in order to design custom solutions to satisfy client needs outside of the core Synacor product suite.
• Translated business goals to technical project teams. Collaborated on feasible solutions based on strong technical understanding of Synacor systems and products.
• Managed day-to-day relationship of medium-to-large, technically complex and demanding customer accounts. Ensured effective management of competing requests and priorities across simultaneous client engagements.
• Strengthened relationships with clients, as a trusted advisor, through effective handling of client requests and escalations, driving efficient solution delivery and the highest level of customer service.

Master Of Business Administration - Mba

Bachelor Of Arts - Ba, Psychology