Keri Kowski Email & Phone Number

Police Department, Forensic Services Unit

• Fulfill and coordinate disclosure requests and duplicate various forms of media for distribution to investigative units, prosecutors, attorneys, and paralegals from across the state requesting lab reports and photos.
• Download images from Digital Information Management System (DIMS) as needed for disclosure or data requests (of crime scenes, including homicides).
• Use National Integrated Ballistic Information Network (NIBIN) program to disseminate preliminary hits/matches to investigators, and to track gun leads from ATF and the BCA.
• Track test fire of weapons by case number; log evidence, and NIBIN leads/no leads on Smartsheet.
• Perform administrative reviews on DNA reports and release DNA reports.
• Track DNA requests and latent print processing by case number on Smartsheet.

Police Department, Records Unit

• Greet internal and external customers at customer service window in SPPD lobby and via the phone.
• Research, print/scan/create PDF and redact requested police reports following Minnesota State Statutes.
• Assist coworker in processing permit to purchase applications and run background checks on applicants.
• Approve all reports of all Office Assistant II’s prior to being released to requester.
• Collect cash or check payments from in-person customers.

Saint Paul Regional Water Services (SPRWS)

• Greet customers and register visitors at customer service counter.
• Collect cash, check, or credit card payments from in-person customers and apply to appropriate account.
• Process mailed payments.
• Balance daily revenue between the bank and cash registers, checks received in-person or through the mail, and all credit card transactions made in-person, and via phone, online, or through direct bill pay options..
• Answer calls from customers and resolve payment issues.

Department Of Safety And Inspections

• One of four people responsible for the information & complaints division ('call center') for the City of Saint Paul, handling residents questions/concerns via phone, email, and website communications.
• I myself handled 150-200+ calls per day. The call center received thousands of calls per week.
• Served a diverse population, including Hispanic, Hmong, Karen, and Somali residents.
• Created a FAQ sheet to more efficiently and efficiently dispense updated information to the public.
• Created protocols and "scripting" for the call center staff for better efficiency.
• Compiled 'call center' statistics regarding quantity of phone calls and phone/email/online complaints received.

• Photograph weddings, engagements, family events, senior portraits.
• Sell travel photography prints and note cards.

• Provided a fast, fun and friendly shopping experience for all guests.
• Answer multi-line phone system.
• Assisted guests with questions in-person and on the phone.
• Helped the assets protection team prevent shoplifting.
• Serve a diverse population, including Hmong, Somali, and Hispanic.

St Paul, Minnesota, United States

• Worked with a diverse group of individuals, including Hmong, Somali, Hispanic, and Karen.
• Created $240K in revenue for organization by providing high quality customer satisfaction in event space rentals.
• Provided sales leadership through strong customer feedback, internal partnerships, and referral-based marketing.
• Implemented new event sales management system, greatly improving productivity while reducing errors by 90% and providing stronger tools for more effectively managing expenditures.
• Created room rental policies and procedures and a training program for department staff which resulted in higher customer satisfaction as evidenced by repeat business and “highly recommended” referrals.

St Paul, Minnesota, United States

• Wrote, designed, and edited agency newsletter with a publication of more than 8,000.
• Planned and organized large fundraising events.
• Developed strong working relationships with printers, mail houses, and volunteer programs.
• Created and maintained master calendar of agency events.

St Paul, Minnesota, United States

• Designed and edited agency newsletter with a publication of more than 5,000.
• Managed and facilitated all aspects of a computerized donor database system.
• Created and maintained master calendar of agency events.
• Planned and organized large fundraising events.

Created agency newsletter for distribution to 200 board and former board members. Managed and facilitated all aspects of a computerized donor database system; responded to donor inquiries; and maintained and monitored department work plan and staff calendars.

Education record

Bachelor Of Arts (B.A.), Mass Communications: Photojournalism

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Arts - Ba, English

Bachelor Of Arts - Ba, Mass Communications/Photojournalism

Bachelor Of Arts - Ba, English Language And Literature, General

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Focus on photojournalism