Keri Kowski Email & Phone Number

Police Department, Forensic Services Unit

• Fulfill and coordinate disclosure requests and duplicate various forms of media for distribution to investigative units, prosecutors, attorneys, and paralegals from across the state requesting lab reports and photos. • Download images from Digital Information Management System (DIMS) as needed for disclosure or data requests (of crime scenes, including homicides). • Use National Integrated Ballistic Information Network (NIBIN) program to disseminate preliminary hits/matches to investigators, and to track gun leads from ATF and the BCA.• Track test fire of weapons by case number; log evidence, and NIBIN leads/no leads on Smartsheet.• Perform administrative reviews on DNA reports and release DNA reports.• Track DNA requests and latent print processing by case number on Smartsheet.• Utilize LIMS and Evidence Manager for evidence tracking, report generating, etc.

Police Department, Records Unit

• Greet internal and external customers at customer service window in SPPD lobby and via the phone.• Research, print/scan/create PDF and redact requested police reports following Minnesota State Statutes.• Assist coworker in processing permit to purchase applications and run background checks on applicants.• Approve all reports of all Office Assistant II’s prior to being released to requester.• Collect cash or check payments from in-person customers.

Saint Paul Regional Water Services (Sprws)

• Greet customers and register visitors at customer service counter.• Collect cash, check, or credit card payments from in-person customers and apply to appropriate account.• Process mailed payments.• Balance daily revenue between the bank and cash registers, checks received in-person or through the mail, and all credit card transactions made in-person, and via phone, online, or through direct bill pay options. Daily revenue varies from $100,000 - $1-million.• Answer calls from customers and resolve payment issues.

Department Of Safety And Inspections

• One of four people responsible for the information & complaints division ('call center') for the City of Saint Paul, handling residents questions/concerns via phone, email, and website communications.• I myself handled 150-200+ calls per day. The call center received thousands of calls per week.• Served a diverse population, including Hispanic, Hmong, Karen, and Somali residents.• Created a FAQ sheet to more efficiently and efficiently dispense updated information to the public.• Created protocols and "scripting" for the call center staff for better efficiency.• Compiled 'call center' statistics regarding quantity of phone calls and phone/email/online complaints received.

• Photograph weddings, engagements, family events, senior portraits. • Sell travel photography prints and note cards.

• Provided a fast, fun and friendly shopping experience for all guests. • Answer multi-line phone system.• Assisted guests with questions in-person and on the phone.• Helped the assets protection team prevent shoplifting. • Serve a diverse population, including Hmong, Somali, and Hispanic.

St Paul, Minnesota, United States

• Worked with a diverse group of individuals, including Hmong, Somali, Hispanic, and Karen.• Created $240K in revenue for organization by providing high quality customer satisfaction in event space rentals.• Provided sales leadership through strong customer feedback, internal partnerships, and referral-based marketing.• Implemented new event sales management system, greatly improving productivity while reducing errors by 90% and providing stronger tools for more effectively managing expenditures.• Created room rental policies and procedures and a training program for department staff which resulted in higher customer satisfaction as evidenced by repeat business and “highly recommended” referrals.

St Paul, Minnesota, United States

• Wrote, designed, and edited agency newsletter with a publication of more than 8,000.• Planned and organized large fundraising events.• Developed strong working relationships with printers, mail houses, and volunteer programs.• Created and maintained master calendar of agency events.

St Paul, Minnesota, United States

• Designed and edited agency newsletter with a publication of more than 5,000.• Managed and facilitated all aspects of a computerized donor database system.• Created and maintained master calendar of agency events.• Planned and organized large fundraising events.

Created agency newsletter for distribution to 200 board and former board members. Managed and facilitated all aspects of a computerized donor database system; responded to donor inquiries; and maintained and monitored department work plan and staff calendars.

Education record

Bachelor Of Arts (B.A.), Mass Communications: Photojournalism

Bachelor Of Arts (B.A.), English Language And Literature, General

Bachelor Of Arts - Ba, English

Bachelor Of Arts - Ba, Mass Communications/Photojournalism

Bachelor Of Arts - Ba, English Language And Literature, General

Bachelor Of Arts - Ba, Mass Communication/Media Studies

Focus on photojournalism