Katy Eriks Email & Phone Number

Chicago, IL, US

• Develops service SOPs for the team and makes recommendations for best-in class online customer experience
• Trains staff on customer service technologies and SOP to facilitate a quality customer service experience.
• Oversees the daily workflow, quality of care and establishes performance metrics for customer service representatives
• Expert in the operations and technologies supporting service
• Identifies and recommends updates and expansions to technology, equipment and policies that may improve customer service and retention

Chicago, IL, US

Founding Team MemberInitiated use of Zendesk for all customer communication and manage customer service representatives, CSAT, and suite of channels including CRM platform Zendesk SellContent Creator for TGS blog with over 15 articles published and expert in the wedding space quoted in articles featured on brides.com, WGN TV, and WeddingDay MagazineSocial.

Denver, CO, US

Trained in Six CorePower Formats: C1, C1.5, C2, Core Restore, Yoga Sculpt, RyderRegistered Yoga Instructor through Yoga Alliance CPR Certified

Denver, CO, US

Responsible for managing and merchandising retail items for multiple studio locations. Customer Service. Organization. Time Management. Building Relationships.

Chicago, IL, US

Customer Service Member of the merchandising team determining best product placement to optimize sales, organized discounts and events, and trained staff on new productsKey Holder responsible for managing opening and closing staff, reporting, and security of the store

Columbus, OH, US

Resilient when changing stores and locations Ability to provide excellent customer service despite language barriers in a tourist environment Consistently exceed sales goals and projectionsReceived honorable mention for fall 2014 shrink results

New Albany, Ohio, US

Responsible for $1.6 million in sales each year Ran conference calls Managed 5 assistant managers and over 100 part time employees Reduced shrink every annual inventory cycle

Columbus, OH, US

Ran one of the top 3 Abercrombie Kids stores in the Chicago area (based on sales and units)Managed three managers as well as over 60 part time employeesRecruiting and retention of full and part time employees including interviewing, scheduling, and training

Ba, Telecommunications

Certificate, Consumer Marketing

200 Hour Power Yoga Teacher Training

International Baccalaureate, International/Global Studies