Hired to manage, maintain, and retain a team of 12 Account Managers. Tasked with improving the internal and external client experience and satisfaction, standardizing processes and procedures, and increasing departmental revenue impact.• Developed Gold Standard for advertising desks by segment for account management team that strengthened client relationships, increased spend, and reduced churn by 18%• Built localized onboarding and training programs in the first 45 days that was then… Show more Hired to manage, maintain, and retain a team of 12 Account Managers. Tasked with improving the internal and external client experience and satisfaction, standardizing processes and procedures, and increasing departmental revenue impact.• Developed Gold Standard for advertising desks by segment for account management team that strengthened client relationships, increased spend, and reduced churn by 18%• Built localized onboarding and training programs in the first 45 days that was then utilized by multiple departments• Refined job descriptions and prioritization which allowed the team to take on additional major fulfillment responsibilities Show less

ESCO Technologies, LLC is a single-source provider of Business & Residential Telephone & Internet, Wireless Life-Safety, IP Television, and Technology Concierge systems and services via a managed care platform servicing the senior housing industry. In the 7+ years invested with ESCO, I had the privilege of working in many different roles within the organization and operated as a best practice and process change agent throughout my tenure.• Member of ESCO’s executive leadership team… Show more ESCO Technologies, LLC is a single-source provider of Business & Residential Telephone & Internet, Wireless Life-Safety, IP Television, and Technology Concierge systems and services via a managed care platform servicing the senior housing industry. In the 7+ years invested with ESCO, I had the privilege of working in many different roles within the organization and operated as a best practice and process change agent throughout my tenure.• Member of ESCO’s executive leadership team responsible for: overall strategic plan and brand direction, corporate KPI’s, product mix, development, pricing, and competitive intelligence• Developed ESCO’s first client service department responsible for maintaining account strategy for $60M portfolio of complex, ten-year managed service agreements• Increased inside sales by 48% and tripled client references by implementing internal business case process, client development plan, account review, and scorecard programs• Combined efforts increased client satisfaction scores by 26% over four years Show less

• Developed ESCO’s first direct sales team which ramped up ahead of schedule and hit 95% of target in 2013• Reduced average sales cycle from 14 months to 7 months by implementing new sales training program, processes, and pitch decks for highly technical product and complex contract process• Sourced Salesforce.com as CRM solution and then built it from the ground up• Negotiated large OEM agreement that was the first of its kind for ESCO

• Performed in consultative sales and account executive role for 85 location/$40M book of business• Put policies in place that reduced average ticket times from 5 to 2 business days enabling ESCO to exceed competitor response times• Sole recipient of 2011 President’s Award based on peer ballad nomination•Prospected and scoped highly technical projects - delivered all demos, needs analysis, discovery meetings, and ROI/TCO proposals and negotiated complex contract terms to resolution… Show more • Performed in consultative sales and account executive role for 85 location/$40M book of business• Put policies in place that reduced average ticket times from 5 to 2 business days enabling ESCO to exceed competitor response times• Sole recipient of 2011 President’s Award based on peer ballad nomination•Prospected and scoped highly technical projects - delivered all demos, needs analysis, discovery meetings, and ROI/TCO proposals and negotiated complex contract terms to resolution and INK•Conducted 6-10 C-level consultative sales presentations and/or proposal reviews per week•Executed $8.3M in closed contracts in 2010 Show less

• Captured 15 firms in the first 120 days of Costar opening in Louisville• Managed $1M book of business across three markets for SaaS & Data firm• Sole recipient of Customer Care Award in 2009 out of 146 AE’s nationwide• Delivered 148% of annual quota in 2008, inducted into President’s Club

• Landlord & Tenant representation for a full service CRE brokerage firm• Closed 2005 at 15.8M, 130% of plan, achieved Chairman’s Club Award• Developed team brand, marketing campaigns, collateral and visuals

• Built recruiting department from the ground up for 10 office regional real estate group with 800 employees and $1B in annual sales• Attained 132% of hiring goals in the first 12 months

•Developed and executed all marketing collateral and communications for NKY territory of a national real estate firm•Responsible for marketing initiatives of 73 agents in two field offices