Keri Dillman Mshi, Rhia, Ccs Email & Phone Number

Cuyahoga Falls, Ohio, United States

Cuyahoga Falls, Ohio, United States

Stow, Ohio, United States

· Perform administrative responsibilities including data entry, report creation, organizing real estate listings and updating geographical locations on vendor websites. · Researched, developed, and implemented new time-management tracking spreadsheets with invoice automation utilizing Microsoft Excel and Microsoft Access.

Akron, Ohio, United States

· Entered new clients into EMR and assigned to clinician’s caseload with attention to detail and accuracy. · Entered eligible clients into Summit County Alcohol, Drug Addiction, and Mental Health Services Board software (GOSH) to obtain UCI credentials to be reimbursed for services performed. · Researched and established guidelines for coding and billing for clinicians and providers. · Performed medical billing duties involving coding, charge entry, transmission, correction, and resubmission as required. · Developed and Ran monthly and quarterly reports in accordance to performance metrics required by state and county funding initiatives. · Answer and route incoming telephone and radio communications to on-duty clinicians for crisis cases. · Processed and released mental health records within established protocols. · Process, scan, and upload paper medical records into client’s electronic chart in accordance to established procedures.

Remote

· Collaborated remotely with two small groups of SNHU students as well as one Spaulding Rehabilitation Network staff member per project.· Effectively led team members to assigned project deadlines by delegating project tasks, document collaboration via Microsoft Word, Microsoft Excel, Microsoft PowerPoint and kept track of project objectives using a Gantt Chart in Microsoft Excel. · Researched and strategized converting 25 beds to Inpatient Rehabilitation Facility (IRF) beds to increase revenue.· Analyzed federal, state and third-party payer regulations and reporting guidelines for reimbursement compliance

Tacoma, Washington

· Investigated and evaluated auto property claims of simple to moderate complexity to determine liability and applicable policy coverage.· Negotiated claim settlement within scope of responsibility by coordinating with field adjusters, reviewing claim evidence, and policy limits.

Akron, Oh

· Performed customer service in a fast-paced office by updating, cancelling, rewriting, explaining and adding coverage on homeowners’ policies. · Selected for additional training to receive property and casualty (P&C) license in multiple states· Trained and mentored new employees on de-escalation techniques during customer contacts

Cuyahoga Falls, Oh

· Managed a team of ten employees to ensure accurate receipt of inventory and all facility and equipment maintenance was followed per state, federal, and organizational requirements. · Effectively delegated and led the receiving department in achieving organizational goals by reducing shrink in common safety incidents.

Kent, Oh

Performed customer service responsibilities as well as head-cashier responsibilities in a busy retail store.Primary duties: greet and assist customer concerns in a polite and professional manner, perform refunds of goods for customers following company protocols, manage cashiers’ schedules to optimize cashier level for a smooth and seamless customer check-out, responsible for counting down each cashier drawer and returning nightly to finance office, responsible for closing down building with manager on duty.

Master Of Science - Ms, Health Informatics

Bachelor Of Science - Bs, Health Information Management

Activities and Societies: National Society of Leadership and Success National Society of Collegiate ScholarsSumma Cum Laude