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Brian Kern Email & Phone Number
Associate Director, Enterprise Customer Success
at
Verizon Connect
1 work email found
@verizonconnect.com
1 phone found area 949
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Associate Director, Enterprise Customer Success
Location
Greater Chicago Area, United States
Who is Brian Kern? Overview
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Quick answer
Brian Kern is listed as Associate Director, Enterprise Customer Success at Verizon Connect, based in Greater Chicago Area, United States. AeroLeads shows a work email signal at verizonconnect.com, phone signal with area code 949, and a matched LinkedIn profile for Brian Kern.
Brian Kern previously worked as Manager, Customer Success at Verizon Connect and Sr. Customer Success Manager at Verizon Connect. Brian Kern holds Bachelor Of Arts (Ba), Urban And Public Affairs from University Of Illinois Chicago.
Company email context
Email format at Verizon Connect
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{first}.{last}@verizonconnect.com
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AeroLeads found 1 current-domain work email signal for Brian Kern. Compare company email patterns before reaching out.
Profile bio
About Brian Kern
Accomplished and driven Director of Customer Success with 5+ years of experience in leading high-performance CS teams. Proven track record of driving increased retention, expansion, and eNPS with a passion for employee development and building team culture.
Listed skills include Strategic Partnerships, New Business Development, Selling, Sharepoint, and 27 others.
Current workplace
Brian Kern's current company
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9 roles
Brian Kern work experience
A career timeline built from the work history available for this profile.
Associate Director, Enterprise Customer Success
CurrentCollaborated cross-functionally with Expansion Sales and AR resulting in a 25% increase in leads passed, and a 50% reduction in collections-status customersLeveraged successful customer marketing campaigns to drive up feature adoption by 50%, which led to increased customer satisfaction and reduced churnOptimized employee satisfaction by 20% between Q1 and Q3 2023, resulting in a 100% employee retention rate during that timeIncreased ARR by 2.5M by revamping our retention and growth playbook, and working with L&D to re- educate my teamMentored and coached a team of 8 CSMs, contributing to an 85% customer retention rate for a $20M book of businessEstablished a coaching program to upskill new CSMs on QBR delivery and executive presence, which resulted in a 30% increase in QBRs delivered YoY
Nov 2022 - Present
Manager, Customer Success
Analyzed BI data in a new way to increase overall retention by 15% during 2022Oversaw a team of 14 CSMs and grew department headcount by 30% over a 6 month period, meeting business hiring goals and driving increased performanceAssumed responsibility for a large-scale platform migration project mid-stream, revamped the project plan, and delivered ahead of scheduleRedesigned our employee onboarding framework, which got CSMs performing 50% faster and improved employee satisfaction
Apr 2021 - Nov 2022
Sr. Customer Success Manager
Team Lead and escalation point for a team of 12 CSMs, providing coaching and performing weekly 1:1s to maximize team performanceInitiated and organized a weekly retention review that increased rigor and accountability on performance metrics, resulting in a 35% churn reduction during 2020Leveraged BI tools (Tableau, PowerBI) to identify significant revenue leakage, and led an organization-wide initiative to correct the issue
Aug 2019 - Apr 2021
Customer Success Manager
Spearheaded renewal and expansion over a 500-account book of business, and consistently over-achieved my quotaExecuted a strategic territory plan, based on data I observed and validated, to maximize revenue at scale
Jun 2017 - Aug 2019
Mid-Market Account Executive
Full-cycle Mid-Market AE closing an average deal size of approx. $150k ARR through virtual and on-site presentationsUtilized data to develop and execute a territory plan, which allowed me to drive new business pipeline while upselling existing customers
Mar 2015 - Jan 2017
Business Development Representative
Mar 2014 - Jan 2015
Smb Sales Team Lead
Aug 2013 - Mar 2014
Account Executive
Aug 2012 - Aug 2013
1 education record
Brian Kern education
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University Of Illinois Chicago
FAQ
Frequently asked questions about Brian Kern
Quick answers generated from the profile data available on this page.
What company does Brian Kern work for?
Brian Kern works for Verizon Connect.
What is Brian Kern's role at Verizon Connect?
Brian Kern is listed as Associate Director, Enterprise Customer Success at Verizon Connect.
What is Brian Kern's email address?
AeroLeads has found 1 work email signal at @verizonconnect.com for Brian Kern at Verizon Connect.
What is Brian Kern's phone number?
AeroLeads has found 1 phone signal(s) with area code 949 for Brian Kern at Verizon Connect.
Where is Brian Kern based?
Brian Kern is based in Greater Chicago Area, United States while working with Verizon Connect.
What companies has Brian Kern worked for?
Brian Kern has worked for Verizon Connect, Silkroad, Salesforce, and Avepoint.
How can I contact Brian Kern?
You can use AeroLeads to view verified contact signals for Brian Kern at Verizon Connect, including work email, phone, and LinkedIn data when available.
What schools did Brian Kern attend?
Brian Kern holds Bachelor Of Arts (Ba), Urban And Public Affairs from University Of Illinois Chicago.
What skills is Brian Kern known for?
Brian Kern is listed with skills including Strategic Partnerships, New Business Development, Selling, Sharepoint, Self Confidence, Salesforce.Com, Sales, and Business Development.
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