Stephen K. Email & Phone Number

California, United States

Culver City, California, Us

-Focus on growing brand awarness, customer acquisition, and customer retention for Clients (DTC, B2B, Ecom) through a mix of analytical and consumer insights, statistical testing & measurement, and operational excellence that deliver growth.- Lead cross-functional integrated teams to develop and execute innovative growth marketing strategies for multiple brands (DTC & Tradtional), leading to a average increase in customer acquisition rate by 27.3% within 6 month.-Developed and executed comprehensive multi-channel marketing strategies across multiple clients on Google (Search, Shopping, Display), Meta, TikTok, Snap, Lifecycle, CTV/OTT, Broadcast, Digital OOH and Print, resulting in an average of a 33% increase in first time customers for clients.-Implemented a holistic creative strategy spanning diverse channels such as Google, Social, Lifecycle (Email/SMS), CTV/OTT and DOOH, resulting in an average 26% surge in top-line revenue across all clients.

New York, Ny, Us

-Strategic Division Development: Pioneered a new agency division of paid media specialists, augmenting capacity by 20% and bolstering revenue by over a million dollars, effectively addressing client overflow.-Comprehensive Client Management: Supported paid media teams by overseeing end-to-end client work for diverse divisions such as Search (Google/Microsoft/Apple), Shopping (Google/Microsoft), Email, Paid Social (Facebook, Instagram, TikTok, Pinterest, Snapchat), Creative, Affiliate, and Commerce (Marketplace channels, Amazon, Walmart).-Client-Centric Prioritization: Prioritized exceptional client services, both internal and external, driving a remarkable 110% Year Over Year increase in support requests and cementing client satisfaction.-Collaborative Campaign Optimization: Collaborated closely with paid media teams to refine campaigns and enhance client KPIs, including CPA, ROAS, Revenue, and Conversions, resulting in improved campaign performance and elevated client outcomes.

New York, Ny, Us

-Operational Enhancement: Launched division operational improvements by introducing a standardized client onboarding and campaign recruitment process. Utilized tools such as Zapier for process automation, Google Sheets for information organization, and Wrike for project tracking, resulting in a remarkable 31% reduction in client onboarding and creator recruitment time.-Strategic Partnership Coordination: Managed a team to orchestrate partnerships with over 500 creators across diverse social media platforms (Facebook, Instagram, TikTok, YouTube, & Pinterest). Ensured effective brand messaging delivery, culminating in outstanding campaign Key Performance Indicators (KPIs) and a commendable 90% client retention rate.-Innovative Influencer Creative: Led cross-functional teams in crafting captivating influencer creative, integrated to multi-channel advertising strategies. This dynamic approach, spanning Paid Social (Facebook/Meta, Instagram, YouTube, TikTok, & Pinterest), Programmatic, and Streaming channels, consistently achieved notable outcomes with an average 10-30% increase in website traffic and performance.

New York, Ny, Us

-Strategic Team Leadership: Directed a team that devised and executed targeted advertising campaigns across diverse paid media channels (Google, Microsoft (Bing), Meta (Facebook), Instagram, TikTok, Pinterest, SnapChat) for high-growth brands (eCommerce, DTC (Direct-to-Consumer), Retail, B2B), culminating in an impressive 100% year-over-year (YoY) department revenue increase.-Cutting-Edge Partnership Collaboration: Collaborated with industry giants such as Google, Microsoft ,Meta (Facebook), TikTok, Snap, and Pinterest to integrate and assess tools, beta tests, and products, elevating the effectiveness of advertising campaigns.-Actionable Analytics Reporting: Spearheaded the implementation of reporting from analytics platforms including Google Analytics and Tableau, furnishing clients with valuable data-driven insights to inform strategic decisions.-Automation-Driven Efficiency: Crafted tailored workflows using automation tools like Zapier, driving process efficiency by streamlining tasks. This led to a remarkable 15% reduction in manual efforts and a subsequent 20% enhancement in departmental productivity.-Strategic Resource Allocation: Developed a division-wide capacity forecasting strategy, optimizing resource allocation and achieving a notable 15% divisional profitability boost while circumventing unnecessary hiring expenditures.-Inspirational Team Management: Managed and mentored a 48-member team, encompassing 80% of the division's workforce. Cultivated an environment of enhanced productivity and heightened employee satisfaction.-Revenue and Client Management: Expertly supervised multi-million-dollar revenue streams from a diverse client portfolio, spanning eCommerce, DTC (Direct-to-Consumer), and B2B clients, demonstrating adept financial oversight and strategic client engagement.

New York, Ny, Us

-Results-Driven Leadership: Led a high-performing team as Senior Manager, overseeing 11 Account Managers and 3 Team Leads, effectively managing 120+ e-Commerce, DTC (Direct-to-Consumer), and B2B clients.-Strategic Collaboration: Collaborated closely with the Vice President of Retail Search to define and realize business objectives for the Retail Search (Growth Media) Department, ensuring alignment with broader organizational goals.-Retention and Growth Strategy: Played a pivotal role in shaping and executing retention and growth strategies for the Retail Search (Growth Media) department, culminating in an impressive 65% departmental growth Year Over Year (YoY).-Efficient Budget Management: Shouldered responsibility for optimizing efficiency in the management of budgets exceeding $2M per month across the team's client base, showcasing adept financial acumen.-Innovative Marketing Implementation: Launched the development and implementation of paid social and creative strategy offerings for department, effectively diversifying the department's service portfolio and meeting evolving client demands.

New York, Ny, Us

-Precise Digital Advertising Management: Exercised astute financial oversight by effectively managing ad spend budgets exceeding $500K per month. Skillfully optimized the customer journey across diverse channels, including Google Ads/AdWords (PPC, Shopping, Display, YouTube, and Remarketing), Microsoft (Bing), Meta (Facebook and Instagram), Pinterest, Criteo, AdRoll, and Comparison Shopping Engines.-Holistic Business Consulting: Delivered expert business consulting and adeptly managed advertising campaigns for 10 e-Commerce, Retail, DTC (Direct-to-consumer) and B2B clients, concurrently leading a high-performing team of 9 Account Managers and extending second-tier support to 80 of their e-Commerce, Retail, DTC (Direct-to-consumer) and B2B clients clients.-Strategic Relationship Cultivation: Cultivated and managed robust client relationships, both for my personal clients and those of my team. Ensured exceptional service delivery and consistent client satisfaction.

New York, Ny, Us

-Precise Advertising Budget Oversight: Managed an impressive monthly ad spend exceeding $500K, meticulously allocated to optimize the customer journey across diverse channels. Strategically utilized platforms like Google Ads/AdWords (PPC, Shopping, Display, YouTube, and Remarketing), Microsoft (Bing), Meta (Facebook and Instagram) Pinterest, Criteo, AdRoll, and various Comparison Shopping Engines.-Strategic Client Relationship Building: Successfully established and nurtured relationships with a client portfolio exceeding 23 clients. Delivered exceptional service to ensure sustained client satisfaction and retention.-In-depth Client Engagement: Engaged extensively with clients to understand their business, products, and objectives. Leveraged insights to tailor advertising strategies for maximum impact and align digital efforts with client goals.-Data-Driven Strategy Development: Crafted and executed comprehensive digital strategies rooted in data analysis. Employed insights to make informed decisions that consistently achieved ROI, ROAS and conversion goals, elevating campaign performance.-Actionable Performance Reporting: Provided regular campaign reports, including consumer insights, on a weekly, monthly, and quarterly basis. Furnished clients with valuable data-driven insights to drive strategic discussions and align efforts for optimal outcomes.

San Diego, Ca, Us

-Spearheaded sales initiatives at Chatmeter, driving successful sales efforts and amplifying demand generation tactics through strategic marketing campaigns.-Orchestrated lead generation by initiating and diligently pursuing sales leads, contributing to increased business opportunities.-Curated compelling weekly content across various platforms, including blogs, email marketing, and social media, resulting in the expansion of the social media community and heightened brand visibility.-Innovatively designed and executed customized email marketing campaigns, aligning with lead segmentation and conversion stage, ultimately boosting engagement and conversion rates.-Skillfully directed diverse projects encompassing website updates and comprehensive competitor analyses, showcasing adept project management capabilities.

Dallas, Texas, Us

-Customer-Centric Interaction: Engage patrons, providing exceptional service and exceeding expectations for lasting positive impressions.-Tactful Conflict Resolution: Demonstrate adeptness in problem-solving and defusing issues, maintaining a harmonious dining atmosphere.-Employee Support: Assist front-of-house employees, promptly reporting concerns to the General Manager for seamless resolution.-Efficient Scheduling: Manage schedules, optimizing coverage for efficient restaurant operations.-Alcohol Procurement: Plan and execute alcohol orders, ensuring a well-stocked bar and customer preferences.Fundraiser Coordination: Collaborate for successful fundraisers, aligning community engagement with goals.-Leadership and Training: Foster growth among employees, promoting a learning environment.-Cross-Functional Collaboration: Coordinate with departments, enhancing communication and operational synergy.-Effective Communication: Ensure clear communication with staff and patrons, fostering a welcoming environment.-Strategic Initiatives: Execute innovative ideas, enhancing service offerings and guest satisfaction.-Resource Allocation: Efficiently manage scheduling and inventory, maintaining high service standards.-Event Coordination: Coordinate successful fundraiser events, fostering community engagement.-Conflict Resolution: Navigate challenges diplomatically, preserving a positive atmosphere.-Team Empowerment: Guide employees, contributing to a motivated, efficient team.-Strategic Reporting: Collaborate with the General Manager for swift issue resolution.-Operational Streamlining: Optimize operations through scheduling, inventory, and collaboration.-Exemplary Guest Experience: Prioritize seamless operations, team coordination, and strategic planning.

-Event Supervision: Skillfully oversee all aspects of banquet experiences, demonstrating adept management of staff, operations, and guests, ensuring seamless execution of events within diverse restaurant, hotel, and private function settings.-Strategic Planning: Expertly strategize and execute dining events, employing meticulous attention to detail in orchestrating impeccable food and beverage service, resulting in elevated guest satisfaction and repeat business.-Guest-Centric Approach: Diligently tend to guest needs, swiftly addressing requests/concerns, cultivating an environment of genuine hospitality and ensuring exceptional guest experiences that exceed expectations.-Team Leadership: Display strong leadership capabilities by directing and motivating banquet staff to deliver flawless service, fostering a collaborative and efficient work atmosphere that contributes to the overall success of events.-Operational Efficiency: Streamline banquet operations by implementing efficient processes and protocols, optimizing resource utilization, and enhancing overall event productivity while maintaining high standards of service.-Problem Resolution: Exhibit strong conflict resolution skills in managing and resolving guest complaints, employing diplomacy and effective communication to swiftly address issues and maintain guest satisfaction.-Event Coordination: Coordinate and synchronize various event elements, including food presentation, service timing, and guest accommodations, ensuring a harmonious flow that adds value to the overall dining experience.-Adaptability: Thrive in dynamic and fast-paced environments, seamlessly adapting to evolving event requirements and unforeseen challenges, consistently delivering top-notch results under pressure.-Communication Mastery: Employ exceptional communication skills to liaise effectively with kitchen staff, waitstaff, vendors, and guests, fostering clear channels of communication that contribute to successful events.

-Strategic Product Promotion: Spearheaded comprehensive promotional campaigns for product releases, encompassing online, social media, guerilla marketing, and traditional media advertising. Achieved enhanced market visibility and customer engagement.-Event Planning Expertise: Orchestrated end-to-end planning for all product release events, seamlessly coordinating logistics and creating captivating experiences that captivated audiences.-Efficient Event Scheduling: Managed the scheduling of product showcase events, optimizing resource allocation and ensuring optimal sales opportunities for our offerings.-Design Collaboration: Collaborated closely in the product design process, contributing valuable insights and aiding in the creation of products that aligned with market trends and customer preferences.

-Strategically Orchestrated Grassroots Marketing: Spearheaded comprehensive grassroots marketing campaigns for all events while providing expert consultation for external engagements. Skillfully combined digital strategies with traditional methods to maximize event reach and impact.-Holistic Marketing Oversight: Demonstrated adeptness in overseeing all facets of marketing and brand management, encompassing social media management, precise creation and procurement of PPC advertisements, and meticulous attention to brand image. Achieved heightened audience engagement and conversion through a multifaceted approach.-Leadership in Team Recruitment and Management: Exhibited exceptional leadership by recruiting and managing proficient volunteer teams for the seamless execution of diverse event components. Skillfully delegated tasks, motivated teams, and ensured synchronized efforts, resulting in consistently successful event outcomes.-Strategic Architect of Charity Events: Innovatively conceptualized, planned, and executed multiple impactful charity events, including fundraising dinners and benefit concerts, both autonomously and for corporate entities. Proficiently managed logistics, collaborated with stakeholders, and orchestrated memorable experiences that resonated with attendees and achieved philanthropic goals.-Independent and Corporate Event Planning: Demonstrated versatility by independently conceptualizing and orchestrating successful charity events. Additionally, applied organizational acumen to plan corporate events, effectively aligning objectives with corporate missions to enhance brand reputation and community engagement.

Us

-Dynamic Inbound Sales Expertise: Successfully promoted company products and services through strategic sales calls. Employed persuasive communication and a consultative approach to effectively address inquiries and convert potential buyers into loyal customers.-Exceptional Customer Engagement: Exemplified a customer-centric approach, delivering unparalleled service by promptly responding to customer inquiries and delivering comprehensive solutions. Leveraged outstanding interpersonal skills to foster positive interactions, leaving lasting impressions and cultivating enduring customer relationships.-Continuous Learning and Growth: Demonstrated a proactive commitment to personal and professional development by staying current with industry trends, sales methodologies, and product knowledge. Applied newfound insights to elevate sales techniques, enhancing overall performance and contributing to the organization's ongoing success.

-Versatile Frontline Contributor: Demonstrated adaptability by seamlessly transitioning between multiple roles, including dishwashing, table bussing, cooking, and table service. Thrived in fast-paced restaurant environments, showcasing a strong work ethic and a willingness to engage in diverse tasks to maintain operational excellence.-Demonstrated culinary finesse: aided kitchen team in prep, assembly, and plating, ensuring top-quality, appealing dishes.Engaging Table Service: Delivered exceptional table service, combining interpersonal finesse with menu knowledge to provide guests with an enjoyable dining experience. Attentively took orders, ensured accurate delivery of meals, and promptly addressed customer requests, earning positive feedback and repeat business.Customer-Centric Focus: Prioritized customer needs by actively listening to patrons, responding to inquiries, and addressing concerns. Focused on fostering positive interactions to enhance guest satisfaction and uphold the restaurant's reputation for excellent service.Team Collaboration: Collaborated effectively with kitchen and waitstaff teams to ensure seamless operations. Maintained open lines of communication, contributing to the smooth flow of orders and minimizing wait times for guests.Pressure Handling: Exhibited composure and efficiency during peak dining hours, effectively managing high volumes of customers and orders. Maintained a positive attitude and upheld quality standards, even in demanding situations.Time Management: Skillfully balanced multiple responsibilities, optimizing time management to meet dishwashing, bussing, cooking, and serving demands. Maintained a consistent workflow to uphold operational efficiency.Proactive Problem Solving: Navigated challenges with a solution-oriented mindset, addressing unforeseen situations promptly and effectively. Responded to issues such as order errors or guest requests, swiftly finding resolutions to ensure a seamless dining experience.

Bs, Business

Aa, Economics, Liberial Studies

Education record