Soledad Kern Email & Phone Number

Center City, Mn, United States Of America

West Saint Paul, Minnesota

Greater Minneapolis-St. Paul Area

Serve as facilitator for Minnesota County Government training on new policy; both live and video recording formats.Create training materials for new software application to manage high-performance landscaping equipment maintenance and inventory.

Apple Valley, Mn

Serve the training needs of internal and external clients. Drive documentation creation including developing templates, collaborating with business partners, writing and/or editing, and maintaining document management practices. Develop and deliver training materials and modules using instructional design best practices and facilitates training live or via webinar. Maintain training and documentation that adhere to Web Content Accessibility Guidelines (WCAG), and company branding standards.Conduct ongoing needs analyses and evaluation to ensure the training and documentation deliverables are effective and appropriately prioritized. Support the administration of a knowledge base and Learning Management System. Design and maintain the team Sharepoint page.

Minneapolis, Mn

Design and deliver initial training and a variety of ongoing training courses and/or other interventions for Learner Services & Operations employees including, but not limited to, the Financial Aid Contact Center, Financial Aid Processing, Audit and Compliance, Business Office and Success Counseling Teams.Design and facilitate training courses both live and on-line for cross-departmental projects.Maintain training and documentation that adhere to Section 508 and university branding standards.Evaluate prior trainings to ensure training is effective in meeting organization needs. Support post-training quality assurance reviews which included the review of phone calls, cases and emails in accordance with Audit and Compliance methodology.

Eagan, Mn

Operate in compliance with federal, state and Rasmussen College regulations and policies.Explain complicated financial aid process to new students and complete all documentation according to regulation.Create training plans for new financial aid administrators to understand the regulations as well as the general organization of the campus. Monitor all VA- related financial aid according to the guidelines of each VA program as established by the Department of Veterans Affairs.Plan and execute on and off campus events for the students, faculty and staff.

Red Wing, Mn

Train and supervise approximately 15 temporary staffers at off-site promotional events. (i.e. MN Wild, MN Twins, and MN Swarm games)Train and supervise up to 30 staffers at on-site promotional events.Brainstorm, plan, and execute all casino promotions with the promotions department.

Hastings, Mn

Teach children ranging from 6 weeks to eight years old. Create new curriculum and class schedule for the pre-school class.Organize all center-wide holiday events (such as the Halloween, Christmas and Valentines Day celebrations).

Bemidji, Mn

In charge of any conflicts or issues involving a villager (camper), as well as assist the dean and staff with any needs.Train the staff on camp policies.Review and assist with any corrections of schedules, curriculum, and camp activities.Have also held the following positions: Junior>Mentor>Senior Counselor, Waterfront Assistant, Waterfront Manager, Business Manager, Song & Dance Leader, Director of Evening Programs, 2-Week Facilitator, Assistant Dean and Spanish Immersion Preschool Teacher.

San Pedro, San Jose, Costa Rica

Train external Customer Service Representatives located in Manila, Philippines.Monitor calls to ensure a high level of compliance and customer service.

Cottage Grove, Mn

Moved up from the Team Member position within one month of being hired. Capable of running the store when the store manager was unavailable.

Oakdale, Mn

Support Sales Manager and Vice-President in daily administrative operationsManage client information programs, marketing, sales, purchasing, and shippingDevelop a sales system for the clientsInitiate marketing plan for the company and design first magazine advertisements