Kevin R. Email & Phone Number

Respond to system alerts and outages to ensure protection uptime.Analyze deployments, databases, integrations, and incident breaches to respond to security incidents and functionality issues.Investigate quarantined devices and users to provide insight onto any incident or activity.Review email security events and functionality, analyzing blocked and actioned information.Document incidents, AI behavior, and solutions, providing comprehensive reports and analysis for stakeholders and internal review.

Provided solutions with SaaS application troubleshooting, licensing alignment, and access control.Reviewed SSO Services for user SSO and SAML access and management.Audited licensing and user information for asset alignment.

Responded to incident breaches and events utilizing endpoint security tools.Consulted with 3rd-party security software vendors while updating documentation playbooks.Rolled out endpoint device deployments and network appliance installations / configuration.Deployed automated scripts for vulnerability scan assessments and application version alignment.

Administered asset management solutions and help desk queue monitoring.Configured endpoint device deployments and networking deployments.Audited assets and licensing for restructured IT technical stack projects.

Collaborated in the development of the main refactored web codebase that is available live.Optimized codebase syntax and troubleshooted processing errors in the command line.Contributed to web development sprints to deploy features and fixes in code tests.

Web software application development focusing on civic resources.Development included software testing, database development and validation, and deployment.

Designed and tailored technical solutions for a wide range of clients, providing flexible technical diagnostic services for diverse populations.Performed device maintenance and repairs, documenting troubleshooting processes.Supported organization wide computer refurbishments and deployments to provide technical access to bay area residents, closing the technology access divide.

Completed 140+ hours of IT Support and software development fundamentals, encompassing a focus on business operation and technical skills.

Raised traction of consumer brand product sales with tailored marketing presentations.Lead technical support services encompassing focus on product electronics and services.

Assisted the customer hotline support for staff dispatching and documenting.Supported team wide operations, communicating with partners for cleanups and resources utilized.Aligned department asset backlog by auditing inventory and client information.

Associate Of Science - As, Computer Networking And Information Technology: Cybersecurity

Associate Of Science - As, Computer Science

Technical Sales Development Bootcamp

Technical Sales Development Representative Methodology SDR Sales Cycle User Experience Management Email Marketing

Bachelor Of Science - Bs, Cybersecurity And Information Assurance