• Planning and delivering course lectures – HTML & CSS Coding• Developing and updating course materials

• Work closely with the Program Director and executive leadership to recommend and implement suitable IT solutions to support the roll out of youth programs across the Greater Toronto Area. • Monitor and report on the progress and status of given tasks. • Develop Communication strategies to improve social media and web visibility. • Administration and configuration of Office 365 suite of apps, including Dynamics 365 CRM, SharePoint, and Power Automate • Write, edit, and manage website content.

• IT Project Leader on a cross-departmental team responsible for the migration to HR Management• Software, resulting in a considerable decrease in administrative processing time and an increase in employee satisfaction.• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.• Administrator for domain users, network shares and shared printers• Manage vendor and service provider relationships.• Attend Executive Management Team meetings, exchanging ideas and developing strategies to achieve business goals and support anticipated growth.

• Worked IT Helpdesk assigning calls to technical team via ticketing system. Sole support at first until more technicians were added to team.• Provide onsite and remote Technical Support for over 100 employees in 2 different office locations. Handling support requests, troubleshooting desktop, laptop, mobile and printer issues, deployment of new devices, etc.• Office 365 and Active Directory Administrator. Responsible for creating user accounts, group policies, and access permissions. • Manage network devices, modems, routers, switches, and servers.• Analyze ticket reports and employee feedback, to enhance delivery of IT services and system.• Schedule proactive maintenance and upgrades to computer equipment, ensuring minimal interruption to work activities.

• Responded to support requests from 60+ employees across various departments• Installed, maintained, and managed wired/wireless network devices including routers and switches. • Develop asset management documents• Installed software updates and upgrades to end user devices• Conduct IT onboarding and offboarding of employees• Repair desktops and laptop devices

• Offered Technical Support to staff and troubleshoot problems• Updated IT inventory management document • Records management duties: digitizing, indexing, archiving, etc • Preliminary training on SAP application