Keron Thorne, Msc., Bsc Email & Phone Number

Ontario, Canada

• Planning and delivering course lectures – HTML & CSS Coding
• Developing and updating course materials

Toronto

• Work closely with the Program Director and executive leadership to recommend and implement suitable IT solutions to support the roll out of youth programs across the Greater Toronto Area.
• Monitor and report on the progress and status of given tasks.
• Develop Communication strategies to improve social media and web visibility.
• Administration and configuration of Office 365 suite of apps, including Dynamics 365 CRM, SharePoint, and Power Automate
• Write, edit, and manage website content.

San Fernando, Trinidad And Tobago

• IT Project Leader on a cross-departmental team responsible for the migration to HR Management
• Software, resulting in a considerable decrease in administrative processing time and an increase in employee satisfaction.
• Monitor performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure.
• Administrator for domain users, network shares and shared printers
• Manage vendor and service provider relationships.
• Attend Executive Management Team meetings, exchanging ideas and developing strategies to achieve business goals and support anticipated growth.

San Fernando, Trinidad And Tobago

• Worked IT Helpdesk assigning calls to technical team via ticketing system. Sole support at first until more technicians were added to team.
• Provide onsite and remote Technical Support for over 100 employees in 2 different office locations. Handling support requests, troubleshooting desktop, laptop, mobile and printer issues, deployment of new devices, etc.
• Office 365 and Active Directory Administrator. Responsible for creating user accounts, group policies, and access permissions.
• Manage network devices, modems, routers, switches, and servers.
• Analyze ticket reports and employee feedback, to enhance delivery of IT services and system.
• Schedule proactive maintenance and upgrades to computer equipment, ensuring minimal interruption to work activities.

San Fernando, Trinidad And Tobago

• Responded to support requests from 60+ employees across various departments
• Installed, maintained, and managed wired/wireless network devices including routers and switches.
• Develop asset management documents
• Installed software updates and upgrades to end user devices
• Conduct IT onboarding and offboarding of employees
• Repair desktops and laptop devices

• Offered Technical Support to staff and troubleshoot problems
• Updated IT inventory management document
• Records management duties: digitizing, indexing, archiving, etc
• Preliminary training on SAP application

Master Of Science (M.S.), Management Information Systems, General

Bachelor Of Science (Bs), Computer Science