At GwowAI, we are reimagining how technology can serve a deeper purpose in our daily lives—starting with turning storytelling into a powerful tool for connection, creativity, and growth for both children and parents.What began as a small project quickly grew into a mission to make a meaningful impact. As the founder, I took full ownership of the journey—designing and building platform features to ensure it could reach and serve families worldwide. This hands-on experience allowed me to develop expertise in user interface design, scalable back-end development, secure payment systems, API design, and cloud deployment—always with a focus on delivering a seamless and reliable experience.Beyond the technical side, I also led the business and marketing efforts—creating branding, designing visuals, and engaging with the parent community to ensure GwowAI met their needs. Countless late nights were spent problem-solving, but the sense of achievement when it all came together was deeply rewarding.

Played a pivotal role in scaling the startup, driving business growth by implementing tailored solutions to enhance productivity, build trust, and deliver value to partners. Focused on fostering profitable relationships with accounts with a long- term partnership vision in mind.Led end-to-end growth and retention efforts for a portfolio of customer accounts, identifying and prioritizing key metrics to exceed annual quotas. Coordinated internal resources to consistently surpass client expectations by delivering routine support and services. Provided strategic feedback to product and marketing teams for feature enhancements and improvements. Managed account health reviews, resolved client issues, onboarded new partners, renewed contracts, and educated stakeholders—from C-level executives to shift managers—on new offerings. Strengthened long-term relationships through Quarterly Business Reviews (QBRs) and collaborated with marketing to execute client case studies, market awareness initiatives, and vertical market growth strategies.Key Contributions:• Led a team of account managers, scaling operations from 4 to 52 Account Managers within 2 years.• Managed a book of business generating $15.6M/year in annual sales.• Delivered exceptional service to Topgolf, securing a deal to expand from a single location to all 28 locationsnationwide.• Expanded business with Tesla, adding 3 locations through referrals.• Championed mergers and acquisitions (M&A) projects, overseeing 35% of accounts with an impressive 93% retention rate.• Retained the company’s largest partners, increasing their volume by 40% despite initial challenges.• Served as a lead trainer for new hire onboarding programs, offering continuous guidance to support team success.

Managed a diverse range of operational functions, including class and event coordination, customer support, contract negotiations, and logistics for training activities such as venues, tradeshows, and equipment. Directed inventory, sales, shipping, and marketing efforts to ensure seamless delivery of services and products.Utilized CRM tools such as Freshsales and Odoo to build and maintain relationships with clients, primarily doctors and nurses, while driving sales through targeted initiatives. Led the marketing team in developing and executing both print and online campaigns, ensuring alignment with strategic goals. Played a key role in product developmentby creating new training platforms, including online portals, and managing the organization and delivery of nationwide medical training programs.Key Contributions:• Led the acquisition and integration of new software solutions to streamline and optimize operational workflows.• Developed strategic partnerships with organizations like Practical CME, resulting in the integration of an onlineplatform with the company’s website.• Introduced innovative training solutions, such as an online PRF course, to expand educational offerings and address emerging market demands.• Organized and managed a comprehensive 7-state educational medical tour for Dr. Anil Rajani, overseeing all logistics, venue negotiations, and sales and marketing initiatives.

Led company sales campaigns while assisting customers with service purchases and expanding product lines.Established payment and credit terms, delivered competitive pricing quotes, and resolved customer concerns to maintain high satisfaction levels. Represented the company at tradeshows and events, promoting products and driving sales growth.Key Contributions:• Consistently exceeded monthly sales targets, spearheading efforts to penetrate new markets effectively.• Played a key role as part of the executive team, contributing to an average sales increase of $50K per month.

Effectively led the sales team to meet growth targets, driving the achievement of all sales goals. Managed the recruitment, orientation, and training processes, continuously assessing team performance and implementing adjustments as needed to ensure success.

Training new staff. Managing inventory. Assuring customer satisfaction

Developed services for telecommunication companies (Orange and Vodafone (front and backend)). Languages used: JSF, Hibernate, JSP and servlets, HTML, CSS and JavaScrip