Business / Change analyst with extensive knowledge in delivering Financial Services discretionary and mandatory projects.______________________I am a customer focused Senior Business Analyst with 18 years Change Management experience in the Financial Services sector and strong interpersonal skills, specialising in Retail Banking projects for RBS. I have a professional, well-organised approach and I adapt positively to change and demonstrate a desire to deliver to the highest standard.Working collaboratively with internal and external stakeholders and suppliers, recent deliveries include discretionary and regulatory changes for: - Credit Card regulatory enhancements- Complaints capture and management- Industry Account Switcher- deposit-taking ATM platforms and processes- Faster Payments. Specialties: Retail Banking, Business Analysis, Project Delivery.- - - - - - - - - - - - - - - - Level 2 Hockey Coach working with:Perthshire Hockey Club: Adults, U18 & U16Midland District U16 & U14Edinburgh Lightning AcademyScotland U18 Development squad- - - - - - - - - - - - - - - -Hockey player:Perthshire Hockey ClubScotland Masters