●Identify legal requirements and governmental reporting regulations affecting human resource functions and ensurepolicies, procedures, and reporting are in compliance.● Develop and oversee file management related to employees to ensure compliance with all HR and SCE policies, aswell as all applicable legal requirements.● Develop and manage human capital needs through all phases of recruitment, onboarding, training, retention, andtermination processes and procedures.● Establish and manage formal and informational employee communications.● Create, develop, and regularly audit job descriptions to meet the staffing needs of SCE.● Organize and create employee policy development and documentation.● Administration of benefit program.● Administrator of Worker’s Compensation, Unemployment Compensation, and COBRA programs.● Develop, manage, and execute job performance review program (e.g; establish KPIs and measurable metrics togauge employee performance).● Advise management in appropriate resolution to employee issues.● Develop the culture and professional needs of the employees with continual training, development, and support.SCE Environmental Group, Inc. (SCE) provides a full range of in-house services to Government Agencies, Public, Commercial and Private Industry throughout the US and abroad. SCE offers comprehensive on-site services for demolition, pipeline construction, industrial cleaning, decontamination, site remediation, transportation & disposal, oil field services and emergency response meeting the highest standards in the industry today.SCE was ranked the 13th fastest growing environmental services company by Inc. Magazine and was awarded the PA Governor's Award for Safety Excellence with a .70 EMR and over 273,000 accident free man-hours worked in 2016.

• Maintains and updates personnel files for each employee in an organized, confidential manner.• Provides explanation, distribution and submission of employee benefits including health, supplemental and retirement plans for new hires.• Remains familiar with federal, state and local statutes involving employee selection and labor relations.• Prepares and processes payroll in conjunction with outside payroll service and maintains related payroll information. Additionally, oversees and verifies employee attendance records to include absenteeism, tardiness, vacation, sick time and other time away from work.• Consults with managers and supervisors in the interpretation and application of policies.• Informs management of any significant changes in manpower levels, potential legal problems, pending terminations, pending retirements and other related situations.• Develops and maintains a program for sound employee relations in accordance with established company policies through regular contact with employees at all locations.• Liaison with department managers in all measures of formal disciplinary actions.• Works in conjunction with management regarding employee evaluation procedures.• Prepares employee separation/unemployment notices and conducts exit interviews; Compiles data and monitors turnover rates and trends.• Provides additional guidance and direction to department supervisors and administrative support professionals in the daily management of the office. • Handles Workers' Compensation claims by filing routine forms, assisting employees with medical claim forms and other related duties.• Manages on-going performance of policies and procedures for recruitment, interviewing and selection of prospective employees.

• Maintains and updates personnel files for each employee in an organized, confidential manner.• Provides explanation, distribution and submission of employee benefits including health, supplemental and retirement plans for new hires.• Remains familiar with federal, state and local statutes involving employee selection and labor relations.• Prepares and processes payroll in conjunction with outside payroll service and maintains related payroll information. Additionally, oversees and verifies employee attendance records to include absenteeism, tardiness, vacation, sick time and other time away from work.• Consults with managers and supervisors in the interpretation and application of policies.• Informs management of any significant changes in manpower levels, potential legal problems, pending terminations, pending retirements and other related situations.• Develops and maintains a program for sound employee relations in accordance with established company policies through regular contact with employees at all locations.• Liaison with department managers in all measures of formal disciplinary actions.• Works in conjunction with management regarding employee evaluation procedures.• Prepares employee separation/unemployment notices and conducts exit interviews; Compiles data and monitors turnover rates and trends.• Provides additional guidance and direction to department supervisors and administrative support professionals in the daily management of the office. • Handles Workers' Compensation claims by filing routine forms, assisting employees with medical claim forms and other related duties.• Manages on-going performance of policies and procedures for recruitment, interviewing and selection of prospective employees.

• Responsible for the development and implementation of various human resource systems, including, but not limited to: new hire on-boarding processes and orientation, vehicle allowance programs, off-boarding procedures, and Motor Vehicle Record Checks• Ensure all human resource and employee files and records are maintained in accordance with legal requirements and company policy and procedures• Coordinate the first day logistics for all new hires with managers, supervisors, and trainers• Responsible for the administration and organization of healthcare and 401k benefits and bi-weekly payroll collection, analysis, and processing for over 400 employees in multiple regions of the country. • Provide guidance to all employees in interpreting company policies and procedures.

• Researched and investigated complaints, analyzed risk of corporate exposure, and formulated plans of action.• Negotiated with customers, dealers, and/or attorneys.• Provided direction to customer service representatives and field staff regarding highly sensitive customer issues.• Responded to governmental agencies and arbitration mechanisms.• Negotiated and finalized settlements of repurchased vehicles and trade assists.• Actively compiled, updated, and analyzed weekly reports.• Advised and provided training to dealers, field staff, and CDS Representatives in Lemon Law and relevant SOA policies and procedures.

• Provided outstanding customer service and support to consumers, dealers, distributors, and regional personnel• Worked with customers and potential customers to provide product information, issue resolution, and policy clarification via established processes as well as liaison with our dealers and field staff.• Respond to contacts via phone, letters, and emails, as well as caseload management to insure outstanding levels of contact satisfaction through follow-up, research, resolution, and case closure.

•Created and maintained service request summary reports.•Arranged and organized incoming emails for the e-Contact representatives to respond to them accordingly.•Prepared letters and submitted brochures to inquiring customers.