I own my own jewelry business. I get to sell the jewelry I have fallen in love with. I absolutely LOVE this job.The hostess plan is outstanding; contact me if you would like additional information!

My promotion to my current CSO position, I continue working with the Office Depot Sales Team. We collaborate and set up websites for customers to order Office Depot items that create a solution for individuals and companies.

I work with Sales Reps for Office Depot over the phones and through e-mail. I assist the Sales Reps with quotes and order status requests.

*Trained new and long term employees on processes and products*Successfully for supervised 14 Customer Service Representatives*Responsible for developing 2 team leaders, preparing them for the supervisory role*Met all of the requirements of the Customer Service Supervisor

Hired 20+ Customer Service Representatives, keeping the turnover rate below 8% in an industry with an average turnover rate above 25%Trained employees on processes, phones and products. Trained one-on-one as well as in a classroom setting*Fulfilled the role supervising up to 11 Customer Service Representatives*Evaluated staffing requirements for a team of 28; assuring that customer calls were answered in 10 seconds or less.*Utilized Positive Reinforcement to ensure established guidelines were met or positively exceeded

*Responsible for collecting and analyzing work samples from the team*Created a manual with 100+ procedures. Manual was adopted company wide*Train new employees on the phone and computer systems*Exceed all of the quality expectations required of the Customer Service Representatives

*Answered 50-70 incoming customer order and customer service calls daily *Accurately entered paper orders into the system; meeting or positively exceeded an accuracy rate of 98%

* Order supplies* Work with cashiers to help them resolve issues* Handle large amounts of money* Close store