Achieving operational readiness by implementing processes and procedures thereafter organising and facilitating the training for processes. Improving the efficiency of the response time to clients. Optimising customer satisfaction, customer retention and business growth by always having a yes attitude and exceeding expectations.Developing processes to achieve monthly targets ultimately improving the overall customer service. Improving productivity and quality targets through continuous performance management and guidance sessions. Reducing a monthly expense through implementing the appropriate ordering system by analysing past sales.

Conducted weekly calls to DC in order to negotiate and place orders.Controlled stock levels and date codes on stock.Monitored DC IT systems.Obtained reports and observation.Ensured compilation of weekly feedback reports as required detailing order achieved vs budget and stock or linetime concerns to be actioned.Generated and submitted on daily reports which are handed in weekly.Tracked budgets daily to ensure line manager is updated with the tracking record including plans to achieve budgets.Flagged and initiated action timorously when budgets are not being met.Conducted administration for example, neat accurate filing of paper and e-mail to DC.Built solid business relationships with customers.Managed customer retention, customer expansion, customer servicing by calling customers according to monthly planner.Monitored targets vs actual sales achievement and taking appropriate measures.Ensured orders are being placed timorously with the call centre.Maintained stock availability.Executed promotions and new innovations.Distributed follow-up communication.Managed returns and damages.