Kerri Maher Email and Phone Number

- Conduct quality assessment work by ensuring and evaluating the quality delivery of the content reviewed in European markets.- Conduct root cause data analysis and summary.- Provide QA reports to content quality centre team members, and act as liaison with them to ensure consistent quality measurements throughout the operation.- Work closely with Local Operations and Safety teams, and act as an escalation point of contact for policy related questions, issues and solutions.- Conduct coaching and calibration sessions to the Content Moderation teams across Europe to ensure that operational policies and processes are being applied consistently.- Enhance moderation policy and community safety continuously.

Handling, analyzing, and interpreting data in a digital platform for a multinational client, according to business processes and policies, with the key goal of improving user experience, identifying gaps, developing methods for a more effective implementation of current processes and policies, optimizing both workflow and accuracy in project-oriented tasks.

Responsibilities:· Assist our community and help resolve inquiries empathetically, accurately and on time · Respond to user inquiries with high quality, speed, empathy and accuracy · Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users · Become and remain knowledgeable about client’s products and community standards · Make well balanced decisions and personally driven to be an effective advocate for our community · Display a strong commitment to doing what’s right for our community in supporting the client’s mission · Investigate and resolve issues that are reported on clients site such as requests for account support and reports of potentially abusive content · Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site · Enforce Client’s Terms of Use by carefully monitoring reports of abuse on the site · Review the reported content within agreed turnaround times and standards of quality · Identify inefficiencies in workflows and suggest solutions · Recognize trends and patterns, and escalate issues outside the company policy to the global team.