I am the Business Development Manager at Lou Malnati's, a family owned restaurant and e-commerce company. I have been a part of the Malnati Family for 17 years and have both operations and marketing experience. My experience, combined with my out of the box problem solving skills, can do attitude and passion for people are what help me drive results.I am advanced in all of Microsoft Office, specifically Excel, as well as Google Analytics and BrightEdge certified.

Drive Lou Malnati's digital strategy and digital marketing with a focus on customer acquisition via all digital marketing channels. I oversee all digital marketing programs, search engine marketing (SEM), search engine optimization (SEO), email marketing, social media and user experience. Also responsible for reputation management and online brand awareness. Expert in identifying KPI's that drive contribution. -Google Certified Partner: Google Analytics -BrightEdge Certified Professional

Proficiencies Include:Google analytics, SEO, PPC, Google Adwords, CMS, Commerce V3, Microsoft Office, Email Marketing

Helped management hire, train and schedule call centerResponsible for maintaining relationship with UPSFulfilled client requests and confirmed issues were resolved on a day-to-day basis.Supervised departments customer service.