Kerri Riney Email & Phone Number

Eugene, OR, US

Springfield, Oregon, United States

Springfield, Oregon, United States

Provide first-party outreach services for healthcare organizations to support patient billing. Handle patient calls tactfully, and assist in resolving billing issues. Navigate multiple computer applications to perform data entry, process payments, set up payment plans, and verify insurance eligibility.

Eugene, Oregon

• Facilitated credit card processing projects from requirements gathering through completion. Monitored project tasks and coordinated meetings, ensuring clear communication and on-time delivery of products.
• Consistently performed thorough analysis and created accurate solutions which fulfilled the client’s needs, maintained system data integrity, and followed regulatory compliance.
• Identified errors while reviewing code and functional testing with the technical team, resulting in fewer issues in the client testing environment.
• Advised clients and provided test plans to assist with validation of new products. Researched issues and coordinated resolutions with all responsible parties.

Columbus, Georgia

• Developed, tested, and implemented changes to mainframe application programs to support credit card processing for bank clients.
• Developed new online screens and batch processes, which included extensive analysis, coding, and testing.
• Performed issue resolution with limited time to research problems and implement code changes.

Columbus, Georgia

Assisted Client Relations Managers and Representatives by fielding incoming telephone calls, creating PowerPoint presentations, preparing for client visits, updating documentation, scheduling meetings, and performing other duties as needed.