Served as a panel lead for activities related to peer review of discretionary grant applications. Interacted with government officials, subject matter experts, and project team members to screen applications, monitored and assisted reviewers throughout their assignments, reviewed and updated/edited reports, and developed and sent out correspondence. • Oversaw and managed the operational aspects of ongoing projects and served as a liaison between project management and planning, project team and line management. • Reviewed status of projects; managed schedules and prepared status reports to be submitted to DOJ/NIJ program management team. • Assessed project issues and developed resolutions to meet productivity, quality, and client-satisfaction goals and objectives. • Developed mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.

Assist in training police officers to identify the signs and symptoms of mental illness and appropriately respond to mental illness cases in the community. Serve as the lead intern analyzing police reports for mental illness cases and in overseeing the taser database and usage reports.• Review police response and action taken with individuals experiencing mental illness. Examine officer response factoring in the nature of the illness, and report results to the CIT Coordinator.• Participate in conferences and seminars training other agencies on the methods used by police officers when assisting individuals suffering from mental illness.• Educate police officers and other community members on the experience of mental illness using interactive tools to enable better problem resolution and promote police officer safety.• Conducted research study on the effect of auditory hallucinations on performance. Researched journal articles, facilitated 25 police officer interviews, and delivered written and oral statistical analysis.• Review police response and action taken with individuals experiencing mental illness. Examine officer response factoring in the nature of the illness, and report results to the CIT Coordinator.• Participate in conferences and seminars training other agencies on the methods used by police officers when assisting individuals suffering from mental illness.• Educate police officers and other community members on the experience of mental illness using interactive tools to enable better problem resolution and promote police officer safety.• Conducted research study on the effect of auditory hallucinations on performance. Researched journal articles, facilitated 25 police officer interviews, and delivered written and oral statistical analysis.

Served as a lead Coordinator for the Atlantic Customer Business Center (ACBC) for a complex portfolio of Corporate & Enterprise accounts. Consistently recognized by management for exceeding expectations and initiating and leading projects. • Delivered on HP’s commitment to compliance by ensuring that transactions met Sarbanes-Oxley, Corporate Policy, ACBC process controls and audit guidelines.• Piloted and led the Quote Management Team and created a new program designed to decrease turn-around-time on complex configurations. Researched ACBC quote statistics, developed case for change, recommended solutions, partnered with internal business units to modify existing tools, and statistically analyzed results from newly created program. Evaluated feedback from stakeholders. Program is now being implemented as the gold-standard for the CBCs in the US and Canada. • Created a tracking mechanism to identify issues and solutions to enhance the relationship between the Inside Sales and Customer Service Representatives (CSR). Collected and recorded data presented to management weekly.• Date Stamp Audit Team: Developed a tool providing CSR’s with monthly audit feedback currently used to measure performance.

Served as lead customer service representative for the top producing team earning the “Corporate Services Employee of the Year” award in first year of service. • Analyzed customer surveys and made recommendations to management for process improvements.• Responded to all customer complaints; resolved cases or routed unique situations to management. • Created weekly, monthly and yearly reports for sales representatives and customers.

Served as a Sales Support/Marketing Assistant in a fast paced challenging company providing a broad range of IT products to the Virginia Peninsula area. • Developed and created formal marketing materials, including bound and “one-page” documents. Designed workflow diagrams with eProcess software for USDA departments. • Researched and successfully developed a parts program enabling Data Agents to qualify as a certified parts provider to IBM, including restructuring Data Agents’ warehouse to meet IBM’s requirements and inspection.

Served as a key inside Customer Service team member for numerous multi-million dollar vendor contracts. Ensured deployment schedules were met; coordinated returns and replacements; provided government customers with status updates; monitored vendor performance issues and negotiated pricing of replacement items.

Led customer service and outside sales support. Facilitated communications with 50 – 75 manufacturers and over 50 distributors in the Mid-Atlantic Region. Coordinated purchase order processing, product availability issues and delivery/shipping schedules.

Led office administration for a large real estate office with over 25 full-time agents.