Office manager for an award-winning luxury watershape design & construction firm located in the heart of New England. Overseeing construction, renovation, and service divisions' daily operation and implementing new procedures to increase efficiency and profitability of each job. • Oversee construction, renovation, and service divisions' daily operation and implement new procedures to increase efficiency and profitability of each job• Develop shotcrete and pool construction educational courses – content, textbooks, and PowerPoint class presentations• Perform all billing functions for service clients and new construction projects (including AIA billing)• Contract generation for construction and renovation projects• Liaison between clients and in-field construction project managers• Oversee purchasing department, PO generation, job costing• Work with clients to manage all permitting for new construction projects• Perform all company human resources functions• Implemented new construction project management software which converted an outdated, all-paper project management system into a fully digital and cloud-based system• Implemented new service software which eliminated paper work orders and time sheets and gives clients unprecedented access to service records• Transitioned company to cloud-based accounting software to support billing integration with new construction and service platforms. Reduced monthly billing time by 80%.

Provide high level executive support to the President of a watershape design and construction firm, and an international shotcrete consulting business.• Coordinated multi-leg domestic and international travel arrangements, tracked all travel expenses• Managed and prioritized President’s calendar to ensure time is focused on vital issues• Oversaw company marketing efforts, including development of company portfolio, collateral materials, advertising coordination, and website management• Maintained company’s social media accounts (Facebook, LinkedIn, Instagram, Houzz, Pinterest)• Composed email correspondence on behalf of President• Tracked and managed sales leads, oversaw communication throughout sales process• Coordinated interviews with industry magazines and trade associations• Authored multiple articles which were published in trade magazines• Oversaw service department administrative functions including contract generation, assisting with pool opening/closing schedule, and supervising annual equipment maintenance program

• Provide full range of executive-level administrative support to CEO, COO, and CFO • Maintain schedule and calendar for CEO, coordinate meeting logistics• Develop PowerPoint presentations for client meetings• Attend executive meetings, create and distribute minutes and action plan after meeting• Prepare quarterly and annual sales analysis reports• Prepare financial spreadsheets and reports to evaluate success of various projects and initiatives• Coordinate and administer special projects, work directly with department managers to carry out initiatives• Conserve CEO’s time by gathering, reading, and presenting sales statistics, appointment information, internal reports, and drafting business correspondence• Coordinate air and ground travel for C-suite business and personal travelVehicle Tracking Solutions (VTS) drives business productivity through its SaaS service, Silent Passenger, a cutting edge fleet management system. Silent Passenger is user friendly and offers a suite of tools that deliver actionable reports by allowing users to view current and/or historical data as well as receive mobile friendly alerts (text / emails) which are easily configurable to a myriad of verticals.VTS has been "Driving Productivity Since 2002" by harnessing the power of GPS satellites to locate, track and monitor an entire fleet of vehicles, enabling small and large businesses to run more smoothly and boost their bottom lines. The Company offers high touch service at competitive pricing with a strong and growing base of clients in multiple industries throughout the US.

• Onboard new clients by processing sales paperwork, completing account setup and initial invoicing• Perform all billing functions for 2000+ customers including invoicing, monthly auditing, and collections procedures• Responsible for all functions of accounts payable including management of PO system, auditing of vendor bills, issuing payments, and completing reconciliation of bank accounts• Daily communication with customers regarding billing and account questions• Calculate and process sales commissions• Work with third-party financing company to process credit approval and provide financing to qualified clients• Assist in preparation of year-end financial statements

• Supported COO in launch of first franchise program in the AVL industry• Oversaw execution and filling of FDDs and UFOCs for new franchisees• Coordinated site visits, training, and onboarding process for potential and new franchisees• Completed responses to RFPs for government and municipal work

• Responsible for all marketing, public relations, and advertising functions of the company• Created newsletter which communicates company developments, new product features, and information from CEO to current customers, potential customers, and potential franchisees • Managed PPC advertising and worked closely with SEO company• Organized company participation in industry trade shows• Coordinated redesign of company website; worked directly with designers and web master on copy and design revisions

• Transitioned from college internship to paid position based on skills and potential shown during employment• Worked immediately under Director of Communications• Composed press releases and helped organize media interviews with key hospital personnel• Authored hospital-wide newsletter and worked directly with printer on editing and design concepts• Assisted in the coordination of special events including hospital-wide luncheon, donor awards dinner, and annual golf outing