Office Manager
CurrentOffice manager for an award-winning luxury watershape design & construction firm located in the heart of New England. Overseeing construction, renovation, and service divisions' daily operation and implementing new procedures to increase efficiency and profitability of each job. • Oversee construction, renovation, and service divisions' daily operation and implement new procedures to increase efficiency and profitability of each job• Develop shotcrete and pool construction educational courses – content, textbooks, and PowerPoint class presentations• Perform all billing functions for service clients and new construction projects (including AIA billing)• Contract generation for construction and renovation projects• Liaison between clients and in-field construction project managers• Oversee purchasing department, PO generation, job costing• Work with clients to manage all permitting for new construction projects• Perform all company human resources functions• Implemented new construction project management software which converted an outdated, all-paper project management system into a fully digital and cloud-based system• Implemented new service software which eliminated paper work orders and time sheets and gives clients unprecedented access to service records• Transitioned company to cloud-based accounting software to support billing integration with new construction and service platforms. Reduced monthly billing time by 80%.