Kerri Donohue Email & Phone Number

United States

I am an organized and self-sufficient worker who excels at producing detail-oriented work, while maintaining exceptionally high rates of accuracy and production. Highly skilled multi-tasker with a vast knowledge of various health plans, medical terminology, and HIPAA compliance. Selected for a designated representative role for the highest volume designated representative health plan within the company's Eligibility of department. I am passionate about the thoroughness and accuracy of my work and have been trusted to assist the department in numerous tasks and functions in order to ensure the department meets turnaround times while maintaining high levels of accuracy.

I started my career at ASH as an Eligibility Research Representative I and quickly learned and mastered multiple functions, I was promoted to Eligibility Research Representative II in June 2023 after successfully completing progression on my first attempt.

Washington, Mi

Extensive experience in building rapport with clients, communicating via phone (multi-line phone system, inbound and outbound calls) email, etc.Recommended/sold products and services to clients to best suit their individual needs. Upsold add-on/extra products and services to clients to ensure they have the best experience, and in turn, boosted profits for the business.Extremely proficient in data entry, inputting customer data into software systems, scheduling appointments, rescheduling appointments, etc.Processed client payments through multiple payment platforms.Calculated and facilitated weekly payroll for all employees.Managed inventory and ordering by keeping accurate records of in stock items/products sold and placed orders as needed.Computer knowledge, extremely fast and accurate typist.Social media savvy, managed my employer's social media.Experience creating marketing materials and digital content.Web design experience- I created my employer's business website. Researched, located, contacted, and scheduled any outside services needed by the business and/or it's employees. Maintained accurate and up to date records of state licenses and certifications of both the business and it's employees.Planned, marketed, and facilitated several sold-out ticket charity events under my employer.