Kerrie Bradley Email and Phone Number

I am responsible for creating and implementing change management strategies that will enable those impacted users to successfully transition from current states to a future state. This includes planning, developing, delivering and tracking the change journey through change management deliverables.

The position is primarily responsible for the provision of high quality, pro-active technology support services to staff and Western Sydney University business units and schools at Parramatta East campuses. This involves working collaboratively as part of a campus support team to ensure services are provided according to defined protocols and standards. Its important our staff and students receive a great customer experience allowing them to focus on the core business being - learning, teaching and research.The Parramatta East footprint covers;- Parramatta North & South Campuses- Parramatta City Campus- Parramatta 100 George Street Campus - Sydney Olypmic Park- Westmead Innovation Precinct

As the Network Services Manager I was responsible for the installation and the maintaining of the Universities network.I worked as part of an IT team with project managers, network engineers and support staff.Skills* Understanding of the UWS network/infrastructure* Problem solving skills* Interpersonal skills* Negotiation skills* Team work skills* Delegation skill* Understanding of the business

I am a very experienced and very highly motivated client focused IT Service Desk Analyst with extensive knowledge in IT Service Desk activities, operations and procedures. * Working within an ITIL framework* First point of contact and escalation* Experience in customer service delivery* Manage customer expectations* Ability to manage a range of clients/customers* Ability to negotiate win-win situations with agreement from customers