Kerrie-Lee Celano Email & Phone Number

Gold Coast, Qld, Au

Brisbane City, Queensland, Australia

Brisbane, Queensland, Australia

Brisbane, Queensland, Australia

Gold Coast, Queensland, Australia

• Investigate and document stakeholder project business and financial requirements to identify scope and operational efficiency enhancements.• Investigate and document as-is and to-be processes, highlighting business change opportunities for optimisation• Understand impacts of change to people, processes and system and contribute to change management.• Drive stakeholder elicitation workshops, negotiate resolutions for stakeholder misalignment and conduct project requirement… Show more • Investigate and document stakeholder project business and financial requirements to identify scope and operational efficiency enhancements.• Investigate and document as-is and to-be processes, highlighting business change opportunities for optimisation• Understand impacts of change to people, processes and system and contribute to change management.• Drive stakeholder elicitation workshops, negotiate resolutions for stakeholder misalignment and conduct project requirement walkthrough for solution development.• Maintain process documents for auditing and regulatory compliance• Working within a continuous framework to assist with the implementation and facilitation of best practice tools. • Accurately document user and functional requirements, including exception criteria for project development.• Investigate and document user experience for digital and cloud-based applications.• Contribute to solution planning, technical architecture and testing.• Ability to work within Waterfall, Agile and Hybrid models.Key Achievements• ‘On My Way’ app – business requirement elicitation and configuration preferences for cloud-based customer facing application to track technician progress, including negotiating with overseas external vendors to ensure seamless customer experience.• LiveChat – investigated and documented business and functional requirements for the introduction of a live chat function for customers, including Apple Business chat. This included creation of third-party vendor required specs for external development. • Brand reset – collated customer communication and documented business requirements ensuring rebranding and naming convention changes were consistently implemented. • Broadband – investigated and documented new customer experience and staff process workflows for the launch of broadband.• Community of Practice – actively participated to in-house Business Analyst Community of Practice environment ensuring best practice was maintained. Show less

Gold Coast

• Developed, documented and managed sales channel policies and procedures for employees and external contractors, included developing and maintaining external contractor compliance testing meeting ACCC undertaking.• Developed campaign and promotion training to warrant quality and Australian Consumer Law regulatory compliance.• Proactively reviewed channel processes and procedures implementing efficiencies and monitored sales channel spending meeting budgetary… Show more • Developed, documented and managed sales channel policies and procedures for employees and external contractors, included developing and maintaining external contractor compliance testing meeting ACCC undertaking.• Developed campaign and promotion training to warrant quality and Australian Consumer Law regulatory compliance.• Proactively reviewed channel processes and procedures implementing efficiencies and monitored sales channel spending meeting budgetary expectations.• Processed purchase orders and accounts to ensure department budget was maintained.• Planned, documented, monitored sales channel projects and created, maintained and analysed sales reports for senior management.Key Achievements• ACCC Compliance Requirements – investigated and compiled documentation for ACCC review and implemented compliance protocols and maintained records for future auditing. • Budget reporting and channel spend – reviewed spending behaviours and developed processes ensuring accurate and efficient monthly expense reconciliation. Show less

Gold Coast

• Developed and produced product and sales channel training manual for external contractors.• Assisted with creation of sales channel collateral and managed distribution of campaigns within deadlines, creating and fulfilling incentive programs to meeting targets. • Investigated and maintained complaints register meeting customer satisfaction and agreed service levels within the business. • Identified, explored and fostered future sales opportunities, and developed tactical marketing… Show more • Developed and produced product and sales channel training manual for external contractors.• Assisted with creation of sales channel collateral and managed distribution of campaigns within deadlines, creating and fulfilling incentive programs to meeting targets. • Investigated and maintained complaints register meeting customer satisfaction and agreed service levels within the business. • Identified, explored and fostered future sales opportunities, and developed tactical marketing initiatives. Key Achievements• Field and Kiosk Sales Product and Operational Manual – gathered information and created a Product and Operational manual for external contractors for training and continued product knowledge. Show less

Gold Coast

• Investigate and document commission inquiries for sales departments• Provide accurate and confidential advice to individual sales agents on outcomes• Ensure required documentation is maintained for payroll and taxation purposes

Gold Coast

• Provide confidential administrative support to Commercial Sales Manager, Territory Sales Managers and Technical Managers• Plan and fulfill marketing events for commercial customers• Proactively identify and prepare information required for meetings• Event coordinator for conferences and staff events• Collate Sales Agent commissions to ensure payment• Maintain resources within the customer service office and satellite technical offices

Gold Coast

• Collate cold calling lists to meet sales channel demands and staff availability• Provide accurate reporting and analysis of data usage• Maintain cold calling list numbers to ensure sales channel continual viability

Gold Coast

• Call customers to obtain details meeting outstanding payments• Negotiate mutually agreeable payment plans to ensure customer satisfaction and business requirements• Provide quality first point contact for prospective customers• Meet sales and call time targets on an individual and team basis by providing features and benefits of service in a timely and efficient manner• Obtain accurate customer information and account creation• Provide exceptional customer… Show more • Call customers to obtain details meeting outstanding payments• Negotiate mutually agreeable payment plans to ensure customer satisfaction and business requirements• Provide quality first point contact for prospective customers• Meet sales and call time targets on an individual and team basis by providing features and benefits of service in a timely and efficient manner• Obtain accurate customer information and account creation• Provide exceptional customer service• Engage in cold calling of prospective customers and provide features of benefits of service• Obtain accurate customer information and account creation• Call current active customers and provide advice on upgrading service and additional products• Meet targets on an individual and team basis Show less

Graduate Diplomain Legal Practice, Law

Bachelor Of Laws - Llb (Honours), Law

Bachelor'S Degree, Criminology And Criminal Justice