For more than a decade, I’ve fine-tuned my skill in strategic implementation and project management as well as program management, effectively supporting pre- and post-sales efforts, along with ongoing customer service for major organizations, including Fonteva, ICIX, Wipro, and Oracle. In each of these roles, I’ve displayed strong leadership within the management, development, and coaching of implementation teams in fast-paced, development-oriented, and dynamic environments.In each of my career experiences, I display collaborative leadership while providing value-driven program, project, and product solutions that produce optimal return on investment (ROI) through process and workflow improvement and cultivation of strong cross-functional team relationships.My career is marked with numerous achievements and contributions to overall organizational success, which include:• I continuously act as an evangelist for process improvements, creating nimble, scalable organizations leveraging strategic advantages created from sharp focus on product outcomes to meet organizational goals.• I effectively lead dynamic cross-functional teams, and project delivery efforts while leveraging Agile, Waterfall and hybrid methodologies to manage project benchmarks and complete deliverables on time and within budget. • At Fonteva, I continue to prove adeptness for managing high-risk, volatile projects and lead them to clarity while simultaneously developing a program to upgrade existing customers to the current version of the Fonteva platform.• At ICIX, I directed 10 -15 major projects, overseeing each from concept to completion with professional services budgets from $150K to $500K.• At DemandTec, I delivered a 20% increase in user adoption while reducing customer support costs by 15%.• My efforts at Oracle improved customer service by 80% alongside a 15% expansion of productivity. Key areas of expertise: Program Management, Mobilization, Project Planning, Executive Reporting, Customer Relationship Management, ERP Systems, Requirements Gathering, Salesforce