Kerrie Despres Email & Phone Number

Arlington, Va, Us

Arlington, Va, Us

Simultaneously maintaining a portfolio of Delivery implementation projects and building the foundation for a project management methodology program in Managed Services. Mentoring project managers and establish an Upgrade Program for existing Fonteva customers. • Recognized for instilling clarity and a path to completion of high-risk / stalled projects through relationship building, in-depth budget analysis, milestone prioritization and crisp communication.• Align with organizational goals to upsell additional product offerings by devising an Upgrade Program to place Fonteva customers on the latest version of the Fonteva platform.• Leading and successfully delivering complex projects and programs in a matrix reporting relationship.• Collaborating effectively with cross-functional teams ensuring that best practices are shared and project deliverables are met.• On-going communication with project / program sponsors and Executive leadership for progress of execution or escalations.

San Mateo, California, Us

Delivered value to customers by defining and executing customizations of base products to meet the unique needs of large enterprise clients. Coordinated work steams across geographies while working remotely. Utilizing Agile and Waterfall methodologies, oversaw project delivery, created standards for completion across engineering, QA and operations teams. • Directed 10 -15 major projects overseeing each from concept to completion with professional services budgets from $150K to $500K.• Designed business requirements and solutions documents, project plans, and user stories by conducting extensive business requirements gathering and assessing project feasibility.• Reduced delivery timelines from six months to one month via design and deployment of a “Quick Start Implementation Program.” • Selected to lead mentorship session highlighting Project Management accomplishments surrounding configuration of ICIX application on the Salesforce platform.• Effectively resolved customer blocking issues by prioritizing backlog, defining functionality / acceptance criteria and mobilizing efforts of Development and QA teams.

Bangalore, Karnataka, In

Working collaboratively with internal teams and external customer representatives, provided extensive pre- and post-implementation support, including development of requirements for business discovery documents (process flow outlines, constraints, and rules). Created simplified overviews to guide project meetings and authored end-user training materials.

Implemented various initiatives to drive 20% increase in user adoption, including development of documentation, facilitation of training sessions, and review session hosting. Reduced support costs by 15% through deployment of new tool.

Deployed exceptional customer service and project management of product upgrades, driving an 80% increase in customer satisfaction. Expanded department productivity 15% via creation of reference repository of procedures, best practices, and program documents. Earned departmental commendation and customer letter of appreciation.