Kerrie Goff Email & Phone Number

Pittsford, New York, United States

Sr. Business Analyst on project team for large and strategic initiatives involving the nCino/Salesforce platforms. Eliciting and Documenting business requirements, current business processes, and use cases. Developing, documenting and deploying technical solutions for the business requirements. Creating testing plans and facilitating testing and validation activities. Performing functional, QA and regression testing, and creating test plans for sprint releases in a hybrid agile-waterfall project environment. Certified nCino LOS Administrator 5/2024.

Canandaigua, Ny

Analyzing business needs and requests to manage, or contribute to, a project process that produces a technology solution to the business need. Eliciting and documenting business requirements, communicating with project stakeholders, assessing possible system/development integration implications, creating test plans and coordinating testing, creating implementation plans, managing post implementation validation, and more. Projects that support strategic, back-office or customer facing initiatives can include system updates (hosted and on-prem), business process workflow design, systems/application implementation, system or reporting changes to comply with regulatory requirements, report creation, etc. Acting as both Project Manager and Business Analyst on some projects.

Canandaigua, Ny

Supervising the IT Service Desk/IT Operations Team, and managing the processes & functions of the IT Service Desk.

Administrative Assistant to Sandy Roberts, SVP IT, as well as the whole IT department. I manage users and company details for several ordering and shipping websites used by CNB employees; I maintain Corporate Mobility for CNC (mobile/smart phones, tablets, aircards); I am part of the team that coordinates the annual Vendor Management Program and I complete reviews of SAS 70 / SSAE 16 reports for our critical vendor relationships; I participate in the new branch opening projects and coordinate several services and supply orders for the new branch prior to opening. I am creating a networking/synergy group for all Administrative Assistants, or employees with administrative duties, within the organization to help us all better attain our goals within our individual areas, and the company as a whole.I also utilize my knowledge of branch operations and retail products outside of my department when I work as a Financial Services Representative in various retail branches on weekends.

Conducted Training classes for CNB Employees - Sales/Product Knowledge (Service Solutions), Safe Deposit Policy & Procedures, FDIC Insurance, Account Maintenance, OSI CSR, Wire Transfer/Signature Guarantee, etc. Maintained the CNBusiness Library, training dept responded to help desk calls & emails. Worked on MS Access for other departments as well as the training department. Other duties as assigned

Moved from Teller to Swing/FSR I in the Farmington Branch. was out of state from Feb '04 - October '05. Worked in the Perinton Office from Oct '05 until Feb '06, when I returned to the Farmington Office and my previous position. Duties: Opened accounts, helped customers with issues, accepted & closed loan applications, worked as teller when needed.

Started as Float teller with the Ontario County Branches, then moved to permanent position in the Farmington Branch as a teller (later FSR I/Swing). Processed deposit/withdrawals, loan payments, cash advances, bank/personal money orders, prepared coin/currency orders for commercial customers, coin/currency shipments to/from the federal reserve, reconciled ATMs, worked on the after hours ATM call team, other branch duties as needed

I am a November 2007 Graduate and a 3 time coach for Dale Carnegie in Rochester NY. I recently coached the first CNB in-house Dale Carnegie course, and hope that there are more to come!

I filled in for absent teachers in the elementary, middle, senior high, and alternative ed campuses. I substituted mostly at the Smith Middle School on Fort Hood, and enjoyed the entire staff and all the students.

Elementary & Special Education Undergrad Program

Attended the Ella Cline Shear School of Education at SUNY Geneseo

A.S., Mathematics

Regents Diploma

Education record