Kerrie Roberts Email and Phone Number
Kerrie Roberts work email
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Kerrie Roberts personal email
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I am a results-driven social media manager with 9+ years of experience building brand narratives and cultivating engaged online communities. My expertise spans multiple industries, from established financial institutions like Bank of America and Experian to the dynamic FinTech sector.Most recently, I led the social media team at Fisker, a pioneering electric vehicle company. In this role, I successfully launched and grew Fisker's presence across major platforms – including TikTok, Instagram, YouTube, and Facebook – resulting in increased brand awareness and customer engagement.My proven ability to create compelling content, adapt to diverse industries, and drive measurable social media growth makes me an invaluable asset to any organization seeking to enhance its digital footprint.
Capital Group
View- Website:
- fpcgllc.com
- Employees:
- 20
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Senior Social Media SpecialistCapital GroupLong Beach, Ca, Us
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Manager, Social MediaFisker Inc Aug 2022 - May 2024Los Angeles, California, UsI lead a North American team in strategizing, creating original content, and partnering with influencers. Our efforts align with business goals, driving brand awareness and engagement. I oversee content calendars, analyze metrics, and foster a collaborative environment for direct reports. -
Senior Brand Content ManagerStackin' Dec 2021 - Jun 2022Los Angeles, Ca, UsConnect users to Stackin' brand through content and engagement -
Social Media Content ManagerExperian Consumer Services Apr 2016 - Dec 2021Costa Mesa, Ca, UsInnovate, develop and execute original content creation for YouTube, Instagram, Facebook and audio/video podcast. Collaborate with internal and external creative team/agency for production of assets and podcast recordings. Drive a content strategy that balances brand integrity and business objectives, yet innovative and relevant to the social media audience. Direct and inspire the social care team when responding to comments, complaints and inquiries. Oversee community management and live event social activations to help improve social engagement and brand perception. -
Avp; Social Media SpecialistBank Of America Mar 2013 - Apr 2016Charlotte, Nc, UsProactively scan for customer service opportunities with social listening tools ranging from providing general information to end-to-end problem resolution. Respond to all owned mentions regarding marketing content and customer care. Drive real-time improvements to products and processes with close-the-loop routines based on customer concerns identified in social media. Ensure social messaging/responses are in-line with brand guidelines. Triage high profile concerns in social with internal corporate communications & media relations teams to preserve the brand's reputation. -
Avp; Senior Operations ConsultantBank Of America Mar 2010 - Mar 2013Charlotte, Nc, UsResolve complex and escalated issues on behalf of the CEO, Media Relations, and senior executives. Work with internal departments in order to resolve each complaint in a timely manner. Communicate the resolution to the customer or regulatory agency via written letter or phone. Provide a full end-to-end summary to the executive team outlining the root cause of the complaint and the final resolution. Assist with urgent customer issues to the executive team during after-hours, weekends and holidays, when needed.
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Senior Fraud AnalystBank Of America Feb 2009 - Mar 2010Charlotte, Nc, UsProtect the bank from loss on deposit accounts by indentifying loss drivers and trends that pose a liability. Determine appropriate action or customer communication to affect recovery and prevent reoccurrence. Partner with various lines of business and financial institutions as part of the risk evaluation process in detecting deposit fraud
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Operations Team LeadBank Of America 2007 - 2009Charlotte, Nc, UsOversee a section of the company’s check operations area. Supervise a team of associates in their day to day functions of resolving problems and executing transactions. Motivating, coaching and developing associates to achieve optimal performance results
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Research AnalystBank Of America 2006 - 2007Charlotte, Nc, UsResolve research & adjustment inquiries within the bank’s practices and procedures. Investigate daily adjustment inquiries; resolve differences; answer service request and inquiries from various customer facing channels. Provide direction and guidance to less experienced researchers.
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Senior Customer Service SpecialistBank Of America Sep 2004 - 2006Charlotte, Nc, UsHandle complex escalated calls from customer and internal partners providing seamless delivery of service. Perform routine and complex account maintenance. Handle escalated issues by successfully navigating the organization while mastering multiple systems to resolve customer requests
Kerrie Roberts Skills
Kerrie Roberts Education Details
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California State University, FullertonCommunication And Media Studies
Frequently Asked Questions about Kerrie Roberts
What company does Kerrie Roberts work for?
Kerrie Roberts works for Capital Group
What is Kerrie Roberts's role at the current company?
Kerrie Roberts's current role is Senior Social Media Specialist.
What is Kerrie Roberts's email address?
Kerrie Roberts's email address is ke****@****kin.com
What schools did Kerrie Roberts attend?
Kerrie Roberts attended California State University, Fullerton.
What are some of Kerrie Roberts's interests?
Kerrie Roberts has interest in Human Rights, Education, Environment.
What skills is Kerrie Roberts known for?
Kerrie Roberts has skills like Customer Service, Social Media, Leadership, Banking, Facebook, Team Building, Process Improvement, Sales, Relationship Management, Risk Management, Training, Account Management.
Who are Kerrie Roberts's colleagues?
Kerrie Roberts's colleagues are Christina Perez, Rory Searing, Dimitry Drovniachine, Zaki Bouaoudia, Alexa Kim, Carmen Andrin, Zaab Sethna.
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