Senior Customer Success Manager
Current- Drive net retention, product adoption & customer health across a book of business while collaborating with internal team members.- Support customers through key lifecycle stages, from Onboarding onward.- Translate and communicate insights from internal partners for the customer to drive action and achieve outcomes.- Monitor product usage across assigned book of business, and identify risk & growth opportunities.- Act as a trusted/strategic advisor with customers and drive continued value of products and services.- Serve as the internal champion of customer needs/issues and cross-departmentally program-manage customer concerns by communicating product feedback and proactively identifying risks.