Kerri O'Connor Email & Phone Number

Chesterland, Oh, Us

Chesterland, Oh, Us

Beachwood, Ohio

Provides project leadership and business analysis for application enhancement and new application projects on the Salesforce platform.

Independence, Ohio

Provided project management and test leadership for commercial real estate, banking, insurance, health care providers and other clients. Planned, scheduled and tracked functional, regression, system, integration, infrastructure health checks, failover, FMEA, and certification testing for critical business applications; administered and configured Salesforce and Riskonnect applications; facilitated Fagan requirements inspections; Facilitated development of production implementation plans and oversaw execution of the plans on go live weekend and facilitated implementation problem resolution meetings. Provided oral and written testing status reports including metrics by function, % requirements tested, and defect trends to project team and senior management. Used Rational and Compuware tools for ensuring requirements traceability and defect resolution and used MS Project for project scheduling. Led automated testing efforts.

Managed cross-functional/platform development, database, and data quality projects throughout the entire project life cycle. Implemented enterprise-wide, multi-channel consumer reporting data warehouse as part of multi-phase CRM initiative. Doubled the availability of critical product code values on time and for 1/10 the estimated cost for a database resizing effort. Led project to eliminate over 6,000 production database tables. Facilitated team meetings, reported status and conducted monthly meetings with project sponsors. Facilitated cost of quality assessment that sold customer data quality improvement efforts. Developed test management best practice. Automated large-scale conversion analysis resulting in 50% cycle time reduction. Led project to implement Lotus Notes project estimating tools for large, cross-functional projects. Provided subject matter expertise in package selection projects for project management, requirements management, and data migration/EFT tools.

Managed/tracked information engineering team project plans and schedules for business re-engineering project. Led development of relational data models (OLTP and OLAP) as basis for generating DDL for physical databases. Developed data management change control process and metrics. Reduced cycle time to complete data change requests from an average 14 to 2 days.

Customized and deployed project management and SDLC methods, tools, practices, and consulting services. As manager of Service Level Agreement (SLA) department, collaborated with Legal, IT, and 25 key banks/affiliates to define service level contracts, related SLA’s, and related process flows and metrics. Fool-proofed and streamlined production of SLA reports by 94%. Led development of IT quality plan utilizing Malcolm Baldrige and SEI Capability Maturity Model criteria to establish baselines and measure IT process maturity. Recognized with Customer Satisfaction Guaranteed award for project management consulting services.